Customer Support for Ecommerce
The provision of exceptional customer support is an essential part of the day to day operations and a necessity for ecommerce businesses as it will help to drive customer satisfaction as well as increase retention levels that can lead to brand loyalty. With the role of the internet and rise of social media, its even more crucial for online retailers to get it right as it could mean the difference between having a customer for life or driving them to the competiton.
Zendesk is a web-based customer service platform and support ticket system used by 200,000+ organizations worldwide.
LiveChat is a premium live chat software and help desk software for businesses.
Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies.
Intercom are the makers of customer messaging products for sales, marketing, and support teams, all connected on one platform. Designed to feel like the messaging apps people use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.
Got Groove is a full-service agency offering solutions in ecommerce design, development and marketing whilst providing real results.