Customer Support for Ecommerce

The provision of exceptional customer support is an essential part of the day to day operations and a necessity for ecommerce businesses as it will help to drive customer satisfaction as well as increase retention levels that can lead to brand loyalty. With the role of the internet and rise of social media, its even more crucial for online retailers to get it right as it could mean the difference between having a customer for life or driving them to the competiton.

Zendesk

Zendesk is a web-based customer service platform and support ticket system used by 200,000+ organizations worldwide.

LiveChat

LiveChat is a premium live chat software and help desk software for businesses.

Desk

Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies.

Intercom

Intercom are the makers of customer messaging products for sales, marketing, and support teams, all connected on one platform. Designed to feel like the messaging apps people use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

Groove

Got Groove is a full-service agency offering solutions in ecommerce design, development and marketing whilst providing real results.

What is Ecommerce?
Learn more about the world of Ecommerce, how it works and key aspects of the industry.
Selling Online Internationally
Even big companies can fail when launching in new countries. Get tips on what to do and building an international strategy.
Enterprise Ecommerce Search
Site Search can be a huge conversion factor, either delivering the customer what they want, or leaving them frustrated and shopping elsewhere.

Ecommerce Fraud
Fraud is getting more sophisticated every year. Learn how to combat fraud without deterring real customers.
Payment Gateways Guide
The cheapest payment processor is not always the best. Learn how conversion and usability play a key role.
Ecommerce Store Trust Marks
The cost of Trust Marks can really add up, but do they help your conversion? Do customers even recognise them?

Ecommerce CRM Solutions
CRM systems can be key to attracting repeat business, keeping customers happy and tackling cart abandonment.
Image Web Hosting Solutions
Customers shop with their eyes, often studying product images closely. How fast, attractive and useful is your imagery?
View All 74 Guides

Accounting	Analytics
Automation	Branding & Omni Channel Marketing
Cart Abandonment Prevention & Cart Recovery	Competitor Analysis
Content Marketing	Conversion Optimization
Customer Experience Surveys	Customer Loyalty
Customer Support	Customer Targeting & Ecommerce Personalization
Digital & Ecommerce Marketing	Dropshipping
Ecommerce Platforms	Email Marketing
Fraud Prevention & Chargeback Protection	Funnels & CRM
HR & Payroll	Inventory Management
Merchant Accounts	Mobile Ecommerce
Outsourcing	Packaging
Paid Advertising & SEM	Payment Gateways
Product Recommendation Engines	Promotions & Campaigns
Public Product Reviews	SEO
Site Speed & Performance	Social Media
Sourcing & Supplies	SSL Certificates
Store Design	Subscription Box Businesses
Third-Party Marketplaces	User Experience
Warehousing & Fulfillment	Website Security & Hacking Prevention

Top Platforms

Shopify

Wix

Squarespace

Small to Medium Business Platforms

Enterprise Ecommerce Platforms

Platform Guides

Top Hosts

SiteGround

Inmotion

Flywheel

Small to Medium Business Hosts

Enterprise Ecommerce Hosts

Host Guides