Business Analyst – Retail & E-commerce Transformation

Job Title: Business Analyst – Retail & E-commerce Transformation
Location: London, UK (Onsite/Hybrid)
Rate: £425 per day
Duration: Contract
We are looking for an experienced Business Analyst with strong Retail and E-commerce domain expertise to support a large-scale eCommerce transformation program. The ideal candidate will have extensive experience working with Shopify+ backend integrations, business process transformation, and stakeholder management within complex enterprise environments.
Key

Responsibilities

Lead requirements gathering workshops with business and technology stakeholders.
Analyze and document current-state and future-state business processes during eCommerce platform transformation.
Develop Business Requirement Documents (BRDs), Functional Specifications, user stories, acceptance criteria, and process maps.
Ensure traceability of requirements through design, development, testing, and deployment phases.
Support business process redesign aligned with operational and commercial objectives.
Work closely with project managers, architects, developers, QA teams, and third-party vendors.
Act as the key liaison between business users, delivery teams, and external vendors.
Facilitate stakeholder workshops, meetings, and solution walkthroughs.
Support User Acceptance Testing (UAT), defect triage, and go-live readiness activities.
Collaborate with technical teams to define integration requirements, data mapping, workflows, and validation logic.
Support troubleshooting and validation of integration-related issues.
Required

10+ years of Business Analysis experience within Retail and E-commerce environments.
Strong experience with Shopify+ backend integrations.
Experience integrating Shopify with PIM, ERP, OMS, pricing systems, tax engines, and related retail platforms.
Strong understanding of retail transformation and business process change management.
Experience working across Finance, Customer Service, Warehouse Management, Website Merchandising, and Customer Loyalty functions.
Knowledge of Order-to-Cash, fulfilment, inventory, pricing, promotions, returns, and customer lifecycle processes.
Excellent stakeholder management, communication, facilitation, and documentation skills.
Strong analytical and problem-solving capabilities.
Ability to work effectively within fast-paced transformation programs.
Preferred

Experience working on global retail transformation programs.
Familiarity with Agile/Scrum methodologies.
Exposure to ERP, OMS, CRM, and Supply Chain systems.
Experience supporting EU legal entity setup and associated business process changes is highly desirable.
If you are interested, please share your updated CV along with your availability, current location, and expected day rate.