E-Commerce Assistant
- company
- Meagher's Pharmacy Group
- location
- Dublin, County Dublin, IE
- posted
- 25 Apr
- We are seeking a highly motivated E-Commerce assistant to join our head office team. The role supports the day-to-day running of the online store, ensuring products, promotions, content, and orders are accurate, up to date, and trading effectively. This role is hands-on, detail-focused, and plays a key part in delivering a smooth customer journey and supporting online sales growth.
- **Key Responsibilities**
- **Website & Product Management**
- Upload and maintain products on the e-commerce platform (Shopify).
- Ensure product titles, descriptions, images, pricing, barcodes are accurate.
- Assist with category management, collections, filters, and navigation.
- QA website changes before and after updates or launches.
- Conduct regular tests to improve user experience
- **Promotions & Trading Support**
- Support the setup of promotions, discounts, bundles, and free gifts.
- Check promotional pricing, banners, and messaging are correct and live on time.
- Assist with campaign launches (e.g. seasonal sales, brand events, BFCM).
- Monitor live promotions and report any issues quickly.
- **Order & Customer Support**
- Support order management and issue resolution in collaboration with customer service and warehouse teams.
- Assist with investigating delivery issues, refunds, and returns.
- Ensure customer-facing information (delivery, FAQs, T&Cs) is accurate and up to date.
- **Cross-Team Collaboration**
- Work closely with marketing, buying, warehouse, and customer service teams.
- Liaise with agencies or third-party app providers when required.
- Support new site features, system upgrades, or process improvements.
- **Essential**
- **Skills & Experience**
- Strong attention to detail and organisational skills
- Experience with Shopify or another e-commerce platform
- Good written communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Confident using digital tools and learning new systems
- Basic understanding of online promotions, discounting, or merchandising
- Experience in retail, pharmacy, beauty and health an advantage
- **Personal Attributes**
- Highly organised and process-driven
- Proactive and willing to ask questions
- Team player with a positive, can-do attitude
- Interested in e-commerce, digital, and online retail
- **What Success Looks Like**
- Website content and products are consistently accurate and up to date
- Promotions launch smoothly with minimal errors
- Issues are spotted early and resolved quickly
- The e-commerce team is well supported in day-to-day trading activity