E-Commerce Commercial Director
- company
- AutoZone
- location
- Memphis, TN, United States
- posted
- 29 Apr
- **Department Summary**
- **JOB DESCRIPTION**
- AutoZone’s Commercial Digital Experience team is the engine behind how professional repair shops interact, order, and grow with us. We design and deliver the digital tools that power our B2B customers—from online ordering to mobile apps to integrated shop management systems. Our mission is simple: create a seamless, intuitive, and revenue ‑ driving digital ecosystem for every Commercial customer.
- **Role at a Glance**
- As the Director of Commercial Ecommerce (Digital Experience), you’ll own the full digital lifecycle for AutoZone’s Commercial customers. You’ll guide the vision, roadmap, and execution for AutoZonePro’s desktop and mobile platforms, 3rd ‑ party integrations, onboarding experiences, and digital adoption strategies. You ’ ll collaborate closely with IT, National Accounts, Commercial Marketing, and Pricing to ensure our digital tools not only meet customer needs but also drive measurable revenue growth.
- This is a high ‑ visibility, high ‑ impact role leading a team of managers and influencing stakeholders across the organization. You ’ ll blend product leadership, operational excellence, and customer ‑ centric thinking to elevate the digital experience for thousands of professional shops nationwide.
- **Responsibilities**
- Lead and develop a team of managers overseeing all facets of the Commercial (B2B) digital ecosystem.
- Own the strategy and performance of AutoZonePro’s desktop and mobile platforms, including search, user experience, account management, commerce, and checkout.
- Oversee 3rd ‑ party ordering systems, shop management integrations, and customer onboarding processes.
- Partner with field sales teams to build and execute digital adoption strategies and go ‑ to ‑ market tactics.
- Set clear, comprehensive goals for team performance and sales impact.
- Manage feature development, enhancements, and system improvements using Agile methodologies.
- Collaborate cross ‑ functionally to ensure alignment with IT, National Accounts, Marketing, and Pricing.
- **Qualifications**
- **What We Are Looking For**
- 10 + years of management or executive experience, including at least 5 years leading ecommerce or digital business teams.
- Proven success building and scaling profitable ecommerce platforms.
- Demonstrated ability to lead, motivate, and develop high ‑ performing teams.
- Exceptional communication skills—both written and verbal.
- Strong organizational, analytical, and problem ‑ solving abilities.
- Proficiency with Microsoft Office and marketing analytics tools.
- Ability to manage multiple projects, prioritize effectively, and meet deadlines.
- Strong interpersonal skills and the ability to influence at all organizational levels.
- Sound judgment and the ability to make timely, data ‑ driven decisions.
- **You’ll Go the Extra Mile If You Have**
- Experience in B2B digital commerce within automotive, retail, or distribution environments.
- Background in mobile app product leadership.
- Familiarity with shop management systems or 3rd ‑ party ordering integrations.
- A track record of driving digital adoption within field sales organizations.
- Expertise in customer onboarding and digital training programs.
- **About Us**
- Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
- **Benefits At AutoZone**
- AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners’ physical, mental and financial well-being.
- **All AutoZoners (Full-Time And Part-Time)**
- Competitive pay
- Unrivaled company culture
- Medical, dental and vision plans
- Exclusive discounts and perks, including an AutoZone in-store discount
- 401(k) with company match and Stock Purchase Plan
- AutoZoners Living Well Program for free mental health support
- Opportunities for career growth
- **Additional Benefits For Full-Time AutoZoners**
- Paid time off
- Life, and short- and long-term disability insurance options
- Health Savings and Flexible Spending Accounts with wellness rewards
- Tuition reimbursement
- Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.
- We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.
- **Online Application**
- An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.
- AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.