Ecommerce Administrator
- company
- Audio-Technica Distributed Brands Europe
- location
- United Kingdom (remote)
- work mode
- remote
- posted
- 13 May
- **Role**
- To provide administrative support across all ecommerce channels, including Amazon Vendor Central, Amazon Seller Central, and the Direct-to-Consumer website. This role is responsible for ensuring the smooth day-to-day operation of ecommerce accounts through accurate order processing, catalogue maintenance, stock coordination, and system alignment.
- The job holder also plays a key role in supporting customer service activities by handling enquiries, resolving issues, and maintaining high service standards, ensuring delivery of a great customer experience across all platforms.
- **Key Responsibilities:**
- Perform daily administrative tasks within Amazon Vendor Central and Seller Central
- Monitor and process purchase orders, ensuring accuracy and timely confirmation
- Reconcile orders between Amazon platforms and ERP system (D365) via EDI
- Investigate and resolve discrepancies, liaising with internal teams (IT, Finance, Commercial)
- Request PO amendments, extensions, and support account queries via Amazon Vendor Services (AVS)
- Support onboarding and setup of new vendor accounts, delivery locations, and system integrations
- Ensure daily stock level monitoring within Vendor Central, proactively liaising with the Category Manager to address risks, shortages or replenishment requirements
- Maintain accurate and up to date product availability across all ecommerce platforms through twice daily reviews and updates
- Ensure the accuracy of inventory data between ERP and Amazon systems, taking responsibility for identifying, investigating and resolving discrepancies with relevant stakeholders
- Provide weekly updates on availability to the Ecommerce Operations Manager and take accountability for resolving stock-related issues and minimising disruption to sales performance
- Maintain product catalogues across Vendor Central and ecommerce platforms, ensuring listings are accurate, optimised and aligned with best practice standards
- Respond to customer enquiries across Amazon and D2C channels in a timely and professional manner
- Resolve all ecommerce returns, refunds, and customer complaints in line with company and platform policies, ensuring a consistently high standard of customer experience
- Take responsibility for identifying and escalating complex customer issues to the appropriate internal teams to ensure timely resolution
- Support the Customer Experience team with website enquiries when required, ensuring all communications are handled professionally and within agreed service levels
- Maintain high levels of customer satisfaction by consistently meeting SLA response times, monitoring customer reviews and ensuring ecommerce account health metrics remain within healthy performance standards
- Prepare accurate ecommerce data for monthly reporting to the Ecommerce Operations Manager, ensuring information is delivered in a timely manner
- Extract and compile performance data from Amazon and ecommerce platforms for presentation during monthly ecommerce team meetings
- Analyse weekly purchase order trends, including volume, value and fulfilment performance, providing clear insights and updates to support informed decision making across the ecommerce team
- Track and report on cancellations, discrepancies, and operational issues, proactively escalating concerns to the Ecommerce Operations Manager and relevant stakeholders where required
- Contribute to continuous improvement across ecommerce operations by identifying process optimisation opportunities and providing data driven recommendations to support the ecommerce team and internal stakeholders.
- **Knowledge, Skills & Experience Required:**
- ****
- Essential
- Previous experience working with Amazon Vendor Central and/or Seller Central
- Strong administrative and organisational skills with high attention to detail
- Able to demonstrate previous experience in a customer service role and the ability to provide a high level of customer experience
- Proficient with Microsoft applications, primarily Excel, with ability to create charts, graphs, formulas, lookups and pivot tables
- Strong communication skills with excellent spoken and written English
- High level of interpersonal skills and proven ability to build positive relationships and work collaboratively with key stakeholders at all levels.
- Organised and proactive with the ability to manage and prioritise multiple tasks in a fast-paced environment
- Analytical mindset with good numerical skills
- Desirable
- Experience supporting ecommerce operations across multiple European markets
- Background in FMCG or consumer electronics industries
- Previous experience working with ERP systems (e.g. D365) and EDI processes
- Job Details
- Permanent
- Home Office working
- Full Time – 35 Hours per week
- Enhanced Maternity & Paternity Benefits
- Competitive Salary & Bonus
- Annual salary: 28.000 - 30.000 GBP
- Generous Discount on Products
- 30 Days Holiday per year + Bank Holidays
- Generous Pension & Free Life Assurance
- Free Healthcare Cash Plan Cover
- Sick Pay scheme
- If you are interested in this position, please apply by sending your CV along with a covering letter outlining your interest and suitability for the role to cconacher@audio-technica.eu.