eCommerce Customer Service Rep
- company
- Westin Furniture
- location
- Midway, GA, United States
- posted
- 14 May
- **Benefits:**
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- **Join the Team That Keeps Customers Smiling (and Furniture Looking Good Doing It)**
- We’re on the hunt for an energetic, sharp-minded, customer-obsessed professional to join our growing distribution company. If you like solving problems, staying busy, and being the person who
- *actually knows what’s going on*
- this might be your lane.
- As an
- **e-Commerce Customer Service Representative**
- you’ll be the go-to expert for all things product-related. You’ll help customers across multiple online marketplaces, handle returns and replacement parts, and turn “uh-oh” moments into “wow, thank you” experiences.
- This is a
- **high-volume, fast-paced, in-person role**
- where no two days look the same. If you’re the kind of person who thrives under pressure and enjoys checking things off your list like a champion… keep reading.
- 🛠️ What You’ll Be Doing
- Be the voice (and brain) behind top-tier customer service via phone, email, and e-commerce platforms
- Help customers navigate everything from product questions to returns, damages, and replacements
- Track down replacement parts like a detective with a mission
- Process requests quickly, accurately, and without letting things fall through the cracks
- Keep customers in the loop with clear, professional updates
- Turn complaints into solutions with confidence and a cool head
- File and follow up on carrier claims until they’re resolved
- Jump in wherever needed because teamwork here actually means something
- 🎯 What You Bring to the Table
- Experience with eDesk Help Desk or Zendesk (you know your way around a ticketing system)
- Solid skills in Microsoft Office (Excel, Word, Outlook… the usual suspects)
- Strong communication skills. Clear, professional, and human
- The ability to multitask without dropping the ball
- A sharp eye for detail. You catch what others miss
- A natural problem-solver mindset. You don’t just spot issues, you fix them
- Previous experience in customer service, e-commerce, or a call center (non-negotiable)
- 🚀 Why You’ll Like It Here
- Fast-paced environment that keeps things interesting
- A growing company where your impact actually matters
- A team that works hard, supports each other, and gets things done
- The satisfaction of being the person who makes it right for customers
- If you’re someone who takes ownership, moves fast, and genuinely enjoys helping people (even the frustrated ones), we’d love to meet you.