eg
jobs/naked paper

Growth Operations Manager (D2C / E-commerce)

company
NAKED PAPER
location
United Kingdom (remote)
work mode
remote
posted
15 May
  • **About the Role**
  • We’re looking for a highly organised, commercially minded Growth Operations Manager to support the delivery and execution of our D2C growth strategy. Working closely with our Head of Growth, your role is to make sure ideas are implemented quickly and effectively - from campaign execution and website updates to reporting and project management.
  • This is a hands-on role in a fast moving business. You’ll be responsible for getting work live, keeping projects on track and ensuring nothing slips.
  • The primary focus of this role is on execution, delivery and coordination. You’ll work closely with the Head of Growth, who owns overall strategy and direction, while you focus on making sure that work is implemented effectively and on time.
  • This is a great opportunity for someone who enjoys execution and thrives on getting things done, enjoys working across multiple areas of a business and wants to develop into a senior growth or operations role over time.
  • **Key Responsibilities**
  • Project Management & Coordination
  • Own the project management of marketing activity end-to-end, including: press ads, leaflets (production, print, timelines), direct mail, partnerships and collaborations, OOH / media activity (e.g. tube, print)
  • Manage timelines and ensure deadlines are met across teams and suppliers
  • Coordinate with agencies, freelancers and internal team members
  • Keep projects moving and proactively flag risks or delays
  • Execution & Delivery
  • Support the execution of D2C growth initiatives across channels (paid, CRM, partnerships, press)
  • Build landing pages, support campaigns and product launches
  • Implement website updates and improvements (Shopify, apps, UX changes)
  • Support delivery of campaigns, launches and site updates
  • Data & Reporting
  • Own day-to-day performance tracking and reporting, including: daily CAC tracking, channel performance tracking
  • Support month-end reporting (data gathering, organisation, initial analysis)
  • Assist with attribution tracking and maintaining clean, reliable data
  • Support retention and lifecycle reporting alongside CRM Manager
  • Help ensure we have clear visibility on performance across all activity
  • Website & CRO
  • Own day-to-day website management
  • Implement CRO tests and improvements based on data and insights
  • Ensure the site is up to date, optimised and aligned with campaigns
  • Support ongoing improvements to UX, conversion and customer journey
  • Cross-functional Support
  • Work closely with wider D2C team
  • Help ensure alignment between strategy, creative and execution
  • Support the wider team in delivering high-quality, high-impact work at pace
  • **About You**
  • 2+ years experience in a D2C, e-commerce or digital marketing role
  • Highly organised with strong project management skills
  • Comfortable managing multiple priorities in a fast-paced environment and working across multiple projects at once
  • Hands-on and proactive - you don’t wait to be told what to do
  • Commercially minded with a strong understanding of performance metrics (CAC, LTV, conversion rate etc.)
  • Strong attention to detail and ability to spot issues before they become problems
  • Comfortable working across tools like Shopify, Klaviyo, Google Analytics (or similar)
  • Comfortable working with data, but equally focused on execution and delivery
  • A problem solver - able to find simple solutions to complex challenges
  • You enjoy execution and delivery, rather than focusing purely on strategy or ideation
  • **Nice to Have (Not Essential)**
  • Experience working in a subscription-based business
  • Experience with Shopify
  • Experience with CRO tools or A/B testing
  • Basic understanding of paid media performance (Meta, Google)
  • Experience working with agencies or external partners
  • **About Naked Paper**
  • This is a really exciting time to join Naked Paper, a King’s Award winning B Corp and makers of the UK’s highest rated eco toilet paper. Since launching in 2020, we’ve experienced rapid growth, selling over 25 million toilet rolls, supporting over 300,000 children with clean water and building a loyal customer base of over 225,000 UK customers. We have big things planned for 2026 and we’re just getting started!
  • This is a role for someone looking to challenge themselves by working for a dynamic start-up with a passion for making a difference to the planet. It’s a rare opportunity to grow with the business and collaborate with a close-knit team with big ambitions.
  • **Location:**
  • Fully remote within the UK (applicants must be UK based)
  • **Job Type:**
  • This is a full time position, but we would be open to part time / flexible work hours for the right candidate
  • **Salary:**
  • Competitive (dependant on experience)
  • **Equity:**
  • Eligible for EMI share options, giving you the opportunity to share in the growth of Naked Paper.
  • **To Apply:**
  • Please complete the short application form here: https://form.typeform.com/to/B0NktGnR
  • **No Recruiters.**
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