Remote-Manager, Loyalty, Rewards & Lifecycle Marketing
- company
- IntePros
- location
- United States (remote)
- work mode
- remote
- posted
- 15 May
- Our innovative healthcare services client is seeking a Manager, Loyalty, Rewards & Lifecycle Marketing to help shape and optimize donor engagement strategies across a growing network of concept centers. This role will focus on building meaningful, long-term customer relationships through loyalty programs, lifecycle marketing strategies, and personalized engagement experiences across both digital and in-person channels.
- **Key Responsibilities**
- Develop and evolve loyalty and rewards strategies, including tiers, incentives, benefits, and engagement programs
- Define lifecycle marketing strategies across acquisition, onboarding, engagement, retention, and reactivation
- Partner with Pricing, CRM, Brand, Analytics, Digital Product, and Operations teams to align strategy and execution
- Support donor-facing messaging, lifecycle journeys, and digital experiences
- Lead test-and-learn initiatives to improve engagement, retention, and customer satisfaction
- Monitor KPIs and provide strategic recommendations based on customer behavior and program performance
- Collaborate with internal and external partners to support scalable program execution
- **Required Experience**
- 6–8+ years of experience in loyalty marketing, lifecycle marketing, CRM strategy, or customer engagement
- Experience supporting or managing loyalty/rewards programs with measurable business impact
- Strong cross-functional collaboration skills with analytics, pricing, digital, and marketing teams
- Ability to translate data insights into actionable strategies and recommendations
- Excellent communication and stakeholder management skills
- **Preferred Experience**
- Experience in regulated, trust-based, or high-consideration consumer environments
- Exposure to segmentation strategies, test-and-learn methodologies, and incentive models
- Experience supporting both digital and physical customer journeys
- This is a great opportunity to help shape the future of customer engagement and loyalty strategy within a highly collaborative and mission-driven environment.