Support Specialist – E-commerce Platform (Dutch-speaking)
- company
- Product Pulse
- location
- Lisbon, Lisbon, PT (remote)
- work mode
- remote
- posted
- 19 Apr
- We're partnering with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal.
- In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.
- **Your Role**
- Provide customer support via phone and email, ensuring a professional and friendly experience
- Assist with inquiries related to orders, deliveries, payments, and returns
- Troubleshoot customer issues and provide clear, effective solutions
- Act as a point of contact for external sellers, supporting their questions and needs
- Provide information about digital products and platform services
- Escalate and route more complex issues to the appropriate internal teams
- Maintain accurate records of customer interactions and follow internal processes
- **Your Qualifications**
- Fluent in Dutch (spoken and written) with good English skills
- Previous experience in customer support or service roles is an advantage
- Strong communication and problem-solving skills
- Comfortable working with digital tools and customer management systems
- Ability to work independently in a remote environment
- Customer-focused mindset with attention to detail
- **The Offer**
- **Remote position within Portugal**
- Full-time contract with a 40-hour work week
- Paid training (6 days, 8 hours per day) with structured onboarding
- Training compensation provided upon successful completion
- Base salary + meal allowance
- Holiday and Christmas allowances paid monthly
- Optional accommodation support (if applicable)
- Health insurance from day one
- 22 days of paid annual leave + Portuguese public holidays
- Opportunity to grow within an international and fast-paced environment
- Fill in the form, we will contact you...