Admin & E-Commerce Executive
- company
- Pride & Pinion
- location
- Belfast, Northern Ireland, United Kingdom
- posted
- 12 Aug
- **Position:**
- Admin & E-Commerce Executive
- **Employment Type:**
- Full-time / Part Time / Permanent
- **Department:**
- E-Commerce / Operations
- **Location:**
- Belfast City Centre
- **Role Overview**
- The Admin & E-Commerce Executive is responsible for supporting the day-to-day e-commerce and
- operational activities of the business, with particular responsibility for product listings, online order
- fulfilment, shipping, stock accuracy and general administration.
- Working within a luxury watch business requires an exceptionally high level of accuracy,
- organisation and accountability. The successful candidate will be trusted to work with high value
- products and sensitive order information and will be expected to maintain consistently high
- standards across all areas of their role.
- A key objective of the position is to ensure that every watch is accurately represented online and that
- every client order is processed and fulfilled professionally, efficiently and with exceptional attention
- to detail.
- **Key Responsibilities**
- E-Commerce & Product Listings
- Create and maintain product listings across the company website.
- Write clear, professional, accurate and engaging descriptions for luxury watches.
- Research and verify watch specifications and product information before publication.
- Ensure product titles, descriptions, specifications, imagery and other listing information are
- complete and accurate.
- Maintain consistency in the presentation and formatting of products across the website.
- Review existing listings and correct or update information where required.
- Ensure sold, reserved and available stock is accurately represented online.
- Online Order Fulfilment
- Process online orders accurately from initial purchase through to dispatch.
- Verify order, product, customer and delivery information before fulfilment.
- Prepare watches and accompanying documentation for dispatch in accordance with
- company procedures.
- Prepare luxury packaging to the highest possible presentation standard.
- Coordinate deliveries, shipping and customer collections.
- Ensure appropriate shipping documentation is completed accurately.
- Monitor orders through the fulfilment process and escalate any issues promptly.
- Help ensure every client receives five-star experience throughout the purchasing and
- delivery process.
- Stock & Inventory Management
- Work closely with the buying and sales teams to maintain accurate stock records.
- Ensure movements of watches into, within and out of the business are recorded correctly.
- Participate in weekly stock takes.
- Identify and report stock discrepancies immediately.
- Assist with maintaining accurate inventory information across internal systems and the
- website.
- Handle all watches with appropriate care, security and accountability.
- Administration & Team Support
- Provide general administrative support to the wider business.
- Maintain accurate records and organised documentation.
- Communicate effectively with colleagues across sales, buying and operations.
- Assist with day-to-day operational requirements as needed.
- Identify opportunities to improve processes, accuracy and efficiency.
- Remain flexible and willing to support colleagues during busy periods.
- **Skills & Attributes**
- The successful candidate will:
- Demonstrate exceptional attention to detail and accuracy.
- Be highly organised and capable of managing multiple responsibilities.
- Work in a structured and methodical manner.
- Take ownership of their work and be accountable for its accuracy.
- Be trustworthy, dependable and responsible when handling high value luxury products.
- Have excellent written English and strong verbal communication skills.
- Be confident using computers, websites and business systems.
- Be able to learn new systems and processes quickly.
- Work effectively in a fast-paced environment while maintaining high standards.
- Demonstrate a proactive and positive approach to problem-solving.
- Work well as part of a close-knit team.
- Understand the importance of discretion and professionalism.
- Demonstrate a strong customer first mindset.
- **Experience & Knowledge**
- Previous experience in e-commerce, administration, order fulfilment, stock management, luxury
- retail or a similar role would be advantageous but is not essential.
- Previous experience within the luxury watch industry is not required. Training and product
- knowledge can be developed however, candidates must demonstrate a genuine willingness to learn
- and an appreciation for the standards expected when working with luxury products.
- **Performance Expectations**
- Success in this role will be measured by:
- Accuracy and quality of product listings.
- Accuracy of order processing and fulfilment.
- Stock and inventory accuracy.
- Quality and consistency of packaging and presentation.
- Reliability and completion of assigned responsibilities.
- Ability to identify and prevent errors.
- Organisation and efficiency.
- Contribution to the wider team.
- Maintaining an exceptional standard of customer experience.
- **Our Standards**
- Every watch that passes through our business represents our reputation.
- The person in this role will therefore be expected to approach every task whether creating a listing,
- checking stock, preparing an order or arranging a delivery with the same high level of care and
- attention.
- We value people who take pride in doing things properly, take responsibility for their work and
- continually look for ways to improve.
- For the right person, this is an opportunity to develop within a growing luxury watch business, build
- valuable industry knowledge and become an important part of our long-term growth.
- **Right to Work**
- Please note that this role is not eligible for visa sponsorship. Applicants must have the legal right to
- work in the UK at the time of application. Right-to-work checks will be conducted in accordance with
- Home Office requirements.
- **Equality & Inclusion Statement**
- We are committed to creating an inclusive workplace where everyone feels valued and respected.
- We welcome applications from candidates of all backgrounds and are proud to be an equal
- opportunities employer.
- If you require any reasonable adjustments during the recruitment process, please let us know and
- we will be happy to support you.