Be Part of Our E-Commerce Team | Customer Service Representative | Tarlac

Join our **Online Shopping & E-Commerce account in Tarlac** as a **Customer Service Associate** and help customers resolve concerns related to their orders. You’ll assist with return and refund requests, provide guidance on returning items, and help customers modify or cancel orders when needed.
Your ability to provide clear and timely assistance will help create a positive shopping experience and build customer confidence in the service.
## What You’ll Be Responsible For
Develop and maintain a good understanding of the account’s products, services, pricing, marketing activities, and promotional offers.
Address customer questions about orders and provide accurate, professional, and easy-to-understand information.
Consistently meet established productivity, quality, and operational standards.
Demonstrate the company’s core values in every customer interaction and day-to-day responsibility.
Work toward assigned performance targets and maintain the required service metrics.
## What You’ll Need to Succeed
Completed at least **2 years of college**, or a **High School Graduate with relevant work experience**.
Strong **written and verbal English communication skills**.
Working knowledge of computers and common digital tools.
Good customer service skills and the ability to resolve customer concerns effectively.

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