Content Operations Manager (eCommerce)
- company
- Luzern eCommerce Group
- location
- Dublin, Ireland
- posted
- 26 May
- **Join Luzern eCommerce: Powering the World’s Most Ambitious Brands**
- Step into the world of limitless possibilities with Luzern eCommerce, where we’ve been redefining online retail since 2003. We partner with global icons like **On Running, Nestlé, Panasonic, Reebok, Stokke, Ultrahuman, Next, Twinning's, Bondi Sands and Philips** to accelerate growth, maximise margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms.
- Backed by significant investment, we’re on a mission to dominate the global eCommerce space. With our award-winning team, cutting-edge AI-enabled Channel Optimizer platform, and bold strategies, we’re not just keeping up with the future of retail—we’re creating it.
- Be part of one of the fastest-growing tech sectors, where you’ll innovate, collaborate, and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history!
- **About The Role**
- We’re looking for a highly organised and commercially minded Content Operations Manager to lead and evolve our content function across multiple eCommerce clients.
- This role combines operational leadership with strategic thinking — ensuring exceptional day-to-day delivery while also driving continuous improvement, scalability, automation, and innovation across content operations.
- You will lead cross-functional content teams, improve workflows, optimise resource planning, and help shape how content operations evolve as the business grows. The ideal candidate is highly organised and process-driven, but equally capable of bringing fresh ideas, influencing stakeholders, and building a high-performing culture.
- ## Tasks
- **What** **You’ll** **Be Doing**
- **Team Leadership & Delivery**
- * Lead and develop high-performing content teams across multiple client accounts
- * Oversee the delivery of content updates, NPIs, SKU/ASIN uploads, and related operational activity
- * Ensure high standards of quality, accuracy, and SLA adherence across all content outputs
- * Foster a collaborative, accountable, and solutions-focused team culture
- * Support the growth and development of team members through coaching and guidance
- **Operations & Process Improvement**
- * Develop and optimise scalable content workflows and operational processes
- * Identify inefficiencies and implement improvements to increase productivity and quality
- * Drive consistency and best practice across content operations
- * Monitor operational performance and proactively resolve delivery challenges
- **Automation, AI & Innovation**
- * Lead initiatives focused on automation, AI adoption, and workflow optimisation
- * Evaluate tools and technologies that improve operational efficiency and scalability
- * Help shape the future direction of content operations through innovation and continuous improvement
- * Encourage a forward-thinking and process-driven mindset across the team
- **Client & Commercial Management**
- * Support client meetings and contribute to content strategy discussions
- * Act as a key operational contact for content-related queries and escalations
- * Translate client objectives into clear delivery plans and operational priorities
- * Support resource planning, forecasting, and budget management across projects
- ## Requirements
- **What You Bring to the Role**
- * Experience managing or leading content, digital operations, or eCommerce teams
- * Strong operational and organisational skills, with experience managing workflows and resourcing
- * Proven ability to improve processes and implement scalable ways of working
- * Experience with content platforms, automation tools, or AI-enabled workflows
- * Confident communicator with experience working directly with clients or stakeholders
- * Commercial awareness with experience managing budgets, timelines, or project delivery
- * Strong attention to detail and a proactive approach to problem solving
- * Experience within eCommerce, retail, or digital agency environments is advantageous
- **What** **We’re** **Looking For**
- * A strong people leader who can motivate and develop teams
- * Someone who combines operational excellence with strategic thinking
- * A naturally organised and process-oriented individual
- * A forward-thinker who embraces innovation and continuous improvement
- * A confident decision-maker who takes ownership and drives outcomes
- * A collaborative communicator who builds strong relationships internally and externally
- **What Success Looks Like**
- * High-performing and well-integrated content teams
- * Efficient, scalable content operations that support business growth
- * Strong client relationships and reliable delivery performance
- * Increased efficiency through automation, AI, and workflow optimisation
- * Projects consistently delivered on time, within scope, and to a high standard
- ## Benefits
- **What We Offer**
- * **Competitive Compensation:** Attractive salary package with benefits.
- * **Work-Life Balance:** Competitive annual leave and flexible working arrangements.
- * **Growth Opportunities:** Access to learning and development programs to enhance your skills.
- * **Culture and Environment:** A fun, inclusive, and collaborative workplace.
- * **Wellbeing Support:** Access to an Employee Assistance Programme (EAP).
- * **Quarterly Social Events:** Company-sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business.
- We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.