Customer Success Manager (E-Commerce)
- company
- TalentPop
- location
- United States
- work mode
- remote
- posted
- 28 Aug
- Are you passionate about building meaningful partner relationships and driving growth in the fast-paced world of E-Commerce? At
- **TalentPop**
- we partner with hundreds of the world’s most exciting online brands to deliver white-glove support across Customer Experience, marketing, and operational strategy.
- We are scaling fast, and we are looking for a
- **Customer Success Manager**
- who thrives on turning client challenges into long-term success stories. If you are a natural relationship-builder, love digging into data to unlock operational efficiency, and want to play a pivotal role in helping ambitious brands scale, this is the opportunity for you.
- **Application Code:**
- ***CSM26***
- (Please include this code when prompted during your application so our hiring team can prioritize your profile.)
- **Location:**
- Remote (US & Canada) / Hybrid (Costa Mesa, CA)
- **Job Type:**
- Full-Time
- **What You Will Do**
- Build and maintain strong relationships with assigned e-commerce accounts to ensure satisfaction and retention.
- Analyze KPIs, performance metrics, and CSAT trends to uncover growth opportunities and mitigate risks.
- Design, implement, and optimize customer service workflows and Standard Operating Procedures (SOPs).
- Lead key client meetings, including onboarding, performance reviews, and strategic check-ins.
- Resolve client escalations using sound business judgment and cross-functional collaboration.
- Coach Customer Service Agents and partner with recruitment to ensure strong agent-client alignment.
- Leverage AI platforms, CRM tools, and reporting systems to streamline client operations.
- **What We Are Looking For**
- 2–4 years of experience in customer success, account management, client operations, or customer experience.
- Proven track record of managing client relationships and driving operational initiatives in a fast-paced environment.
- Strong ability to interpret performance metrics, operational reports, and CSAT data.
- Excellent communication, problem-solving, and cross-functional stakeholder management skills.
- Deep understanding of customer success operations, service delivery processes, and CRM systems.
- Experience building or optimizing customer service workflows and procedures
- **Tech & Location Requirements**
- US or Canada-based candidate only.
- Hybrid setup for candidates within 50 miles of our Costa Mesa, CA headquarters; fully remote for candidates residing 50+ miles away or based in Canada.
- Hardware and tech provisions provided upon hire.
- **Compensation & Benefits**
- Base salary of $65,000–$75,000 USD, plus monthly expansion bonuses and quarterly performance bonuses.
- Comprehensive PPO Health Insurance, plus 100% company-covered Dental & Vision.
- Unlimited PTO (after 90 days of employment) and 401(k) matching.
- Company MacBook and a $300 home office stipend.
- Summer Fridays (shortened workdays during summer months).
- Corporate Wellness Program (24 Hour Fitness membership or ClassPass credits, plus mental health resources).
- Team events and international offsites.
- Ready to take your Customer Success career to the next level? Apply today and be sure to include application code
- **CSM26**
- with your candidate profile!