E-commerce Analyst
- company
- Clean Harbors
- location
- Bengaluru, India
- posted
- 25 Jun
- **Job Title: E-commerce Analyst**
- **Experience: 5+ Years**
- **Location: Hebbal, Bengaluru (5 Days Work from Office)**
- **Working hours: 3.00 PM to 12.00 AM IST (Transportation Provided)**
- **Key Priorities:**
- **Customer Experience Excellence:** Ensure all digital touchpoints deliver a seamless, intuitive, and high-quality user experience.
- **Testing & Quality Assurance:** Drive thorough UAT execution across platforms, ensuring defect-free releases and business alignment.
- **Project & Enhancement Support:** Support Sr. BA in validating requirements and ensuring successful implementation of projects and enhancements.
- **Analytics & Data Validation:** Ensure accuracy of tracking mechanisms (GA4, events, tags) and validate customer interaction data.
- **Cross-functional Collaboration:** Work closely with IT, Product Owners, Marketing, and Business teams to ensure alignment and quality delivery.
- **Continuous Improvement:** Identify gaps in customer journeys and recommend enhancements to improve usability and conversions.
- **Required Qualifications**
- Bachelors degree in Business, Technology, or related field
- 5-6+ years of experience in **E-commerce, UAT, or Digital Customer Experience roles**
- Hands-on experience in **User Acceptance Testing (UAT)** across web platforms
- Understanding of **e-commerce workflows and customer journeys**
- Basic to intermediate knowledge of **web analytics tools (GA4 preferred)**
- Familiarity with **SEO fundamentals and validation techniques**
- Experience working with **e-commerce platforms (Magento, Salesforce, etc.)** is a plus
- Strong analytical and problem-solving skills with attention to detail
- Ability to understand **front-end and downstream system dependencies**
- Experience in **test case creation, defect tracking, and release validation**
- Strong communication and stakeholder coordination skills
- Ability to manage multiple tasks and work in a fast-paced environment
- Self-starter with a strong ownership mindset and focus on quality
- **Responsibilities:**
- Perform **end-to-end User Acceptance Testing (UAT)** across multiple e-commerce websites, including front-end, backend/downstream systems, and integrations.
- Validate **customer journeys** including product discovery, search, navigation, cart, checkout, and post-purchase flows.
- Create and execute **detailed test cases and test scenarios** aligned with business requirements and customer experience goals.
- Identify, log, track, and validate **defects and issues**, ensuring timely resolution in collaboration with IT teams.
- Support the **Senior Business Analyst** in project and enhancement testing, validation, and release readiness.
- Perform **UAT for new projects, features, and enhancements**, ensuring alignment with business requirements and UX expectations.
- Validate **data tracking and analytics implementation**, including GA4 events, tagging, and reporting accuracy.
- Conduct **basic SEO validations** such as metadata, indexing, redirects, and page structure to ensure compliance with best practices.
- Analyse **customer behavior and experience insights** using analytics tools to identify friction points and improvement opportunities.
- Collaborate with cross-functional teams including **IT, Product, Marketing, and Analytics** to ensure seamless execution.
- Support **release validation and post-production checks**, ensuring smooth deployment and minimal customer impact.
- Assist in **process documentation, test documentation, and UAT best practices**.
- Continuously identify opportunities to improve **customer experience, usability, and conversion rates**.
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