E-Commerce Business Analyst
- company
- Talent
- location
- Melbourne, Victoria, Australia
- work mode
- hybrid
- posted
- 6 Aug
- **The Role**
- This is a hands-on Business Analyst opportunity within a purpose-driven organisation operating a complex, omnichannel eCommerce environment. Working closely with technical and business teams, you will own requirements analysis, solution design, and the delivery of platform enhancements across a Magento/Adobe Commerce-based ecosystem. You will serve as the key bridge between business stakeholders and technical delivery teams, ensuring digital commerce capabilities, ERP integrations, and fulfilment workflows are well-defined, thoroughly documented, and reliably delivered. The role demands deep platform knowledge, strong analytical capability, and a genuine interest in continuously improving the customer and operational experience.
- **Key Responsibilities**
- Elicit, document, and validate business, functional, and non-functional requirements for eCommerce initiatives, including platform enhancements, integrations, and digital experience improvements across B2B and B2C channels.
- Analyse and support integrations between Adobe Commerce (Magento) and the ERP system, including order-to-cash processes, product management, inventory, and customer data flows, producing clear API documentation, data mappings, and process flows.
- Facilitate workshops and stakeholder engagement sessions across business and technical teams, translating complex requirements into actionable user stories, acceptance criteria, and solution documentation that support agile delivery.
- Assess and model current-state eCommerce processes, identifying opportunities for improvement across the platform ecosystem, including PIM, payment gateways, and fulfilment and logistics platforms.
- Ensure digital solutions meet accessibility standards (WCAG) and user experience best practices, contributing to a customer-centred approach to platform design and continuous improvement.
- **Skills & Experience Required**
- Minimum 3 years experience as a Business Analyst within an eCommerce environment, with proven hands-on experience working with Adobe Commerce (Magento) across requirements analysis, solution design, and platform enhancement initiatives.
- Demonstrated experience analysing and documenting integrations between eCommerce platforms and ERP systems, with strong knowledge of order-to-cash processes, product and inventory management, and API integration patterns.
- Solid understanding of the eCommerce ecosystem, including PIM, payment gateways, fulfilment, and logistics platforms, alongside a strong grasp of B2B and B2C digital commerce operations and customer journey optimisation.
- Proven ability to produce high-quality BA artefacts including user stories, process models, data mappings, integration specifications, and non-functional requirements to support technical delivery teams.
- Experience working within agile delivery environments, including backlog management, sprint planning, and acceptance criteria definition, with strong facilitation and stakeholder engagement skills across business and technical audiences.
- **What's in it for You**
- Permanent ongoing position.
- West Footscray, Melbourne location with hybrid working arrangements.
- A broad, hands-on eCommerce BA role with genuine scope across Adobe Commerce, ERP integrations, and digital commerce improvement.
- Work within a purpose-driven organisation committed to meaningful outcomes for customers and communities.
- Collaborative team environment with real opportunity to influence platform direction, process improvement, and customer experience.
- **Apply today and Jimmy Nguyen will reach out to disclose further information.**