E-Commerce Coordinator
- company
- ELEMIS
- location
- New York, NY, United States
- work mode
- hybrid
- posted
- 13 Aug
- ### **Description**
- ELEMIS are on the looking for an E-Commerce Coordinator supporting the US ELEMIS.com direct to consumer business. Reporting to the E-Commerce Manager, you’ll be an integral member of a cross-functional team that works quickly, creatively, and collaboratively to drive conversion and sales while ensuring a luxury customer experience.
- ### **What You Will Do:**
- Day-to-day support in maintenance and timely updates to content and merchandising of ELEMIS.com.
- Management of inventory levels for saleables, GWP products, bags, etc.
- Daily management of backorders, cross-referencing information from multiple platform data sources, and conveying actions to Customer Care team.
- Partner with the Customer Care team, providing support on order status, promos, etc.
- Support set up, testing, and reporting of ELEMIS.com promotional rules for GWPs and discounts.
- Support in build and testing of email and SMS campaigns.
- Support daily, weekly, monthly, and quarterly digital KPI reporting.
- Audit and report on key competitor activity weekly and across key promotional moments and present back informed findings to broader team.
- Provide project support as needed for digital programming, such as sampling, sweepstakes or database organization and segmenting.
- Support digital team in front- and backend testing for site upgrades.
- Coordinate updates to store or spa locator and updates to the brand blog as required
- Sustainability Responsibility: Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars.
- ### **What We Are Looking For:**
- Comfortable working both independently and collaboratively.
- Excellent communication skills.
- Proficient in MS Excel with the ability to learn new programs; Google Analytics and E-Commerce platform experience a plus.
- Ability to successfully multitask and prioritize tasks in a fast-paced environment.
- Detail Oriented, excellent organizational skills.
- Must be able to work cross-functionally.
- Proactive, flexible, and hard working.
- Experience in consumer retail or cosmetics industry a plus.
- ### **What We Offer You!**
- This is a Hybrid role based three days per week (Tuesday, Wednesday, Thursday) in our NYC office, and two days (Monday and Friday) working from home
- Paid Time Off
- 401(K) with 100% match on the first 5%
- Company Holidays
- Paid Parental Leave
- Company Bonus
- Generous ELEMIS product discount
- Supplemental & Basic Life Insurance
- Dental & Vision
- Commuter benefits
- …and more perks designed around wellbeing and balance
- ### **About ELEMIS**
- **Our People Commitments**
- Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.
- We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.
- We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.
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