E-Commerce Executive
- company
- ALICE + OLIVIA
- location
- Eastern District, Hong Kong
- posted
- 10 Aug
- **Position Summary**
- We are seeking a highly organized and detail-oriented
- **E-Commerce Executive**
- to support the growth of our eCommerce business across Asia.
- This role is ideal for someone who enjoys managing online store operations, coordinating digital campaigns, analyzing website performance, and ensuring a seamless customer experience. The successful candidate will work closely with the eCommerce Manager and cross-functional teams to support daily website operations, product launches, promotional campaigns, CRM activities, and reporting.
- The position offers broad exposure to Shopify operations, digital marketing, CRM, online merchandising, and eCommerce project execution within a fast-paced fashion retail environment.
- **Key Responsibilities**
- **eCommerce Operations & Website Management**
- Maintain product, pricing, inventory visibility, promotional, and content accuracy on Shopify.
- Coordinate website updates, landing pages, promotional banners, and seasonal campaigns.
- Assist with product launches, collection merchandising, and site merchandising activities.
- Conduct regular website audits to identify and address issues related to product information, navigation, promotions, and customer experience.
- Ensure website content remains accurate, current, and aligned with brand standards.
- **Digital Campaign & CRM Support**
- Coordinate campaign execution with internal teams, agencies, and external vendors.
- Request and manage creative assets from HQ and regional stakeholders.
- Assist in preparing and updating email marketing campaigns (eDM) and other CRM initiatives.
- Support customer acquisition, retention, and engagement programs.
- **Reporting & Business Analysis**
- Prepare recurring reports on website performance, digital marketing campaigns, and key eCommerce KPIs.
- Analyze sales trends, customer behavior, promotional performance, and website metrics.
- Provide insights and recommendations to improve online performance and customer experience.
- **Cross-Functional Coordination**
- Work closely with marketing, merchandising, customer service, logistics, and technology teams to support business objectives.
- Support testing and quality assurance for website enhancements, new features, and promotional launches.
- Assist with ad hoc eCommerce projects and initiatives as required.
- Support ad hoc merchandise planning and inventory management projects.
- **Requirements:**
- Bachelor's degree in Business, Marketing, eCommerce, Digital Marketing, Retail Management, or a related discipline.
- 2-4 years of experience in eCommerce operations, digital marketing, online merchandising, or retail eCommerce.
- Hands-on experience managing Shopify or a similar eCommerce platform.
- Strong analytical and problem-solving skills.
- Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, and data analysis.
- Excellent attention to detail and organizational skills.
- Strong communication and stakeholder management abilities.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Interested parties please simply click "APPLY" with your updated resume.
- *The personal data collected will be treated in strict confidence and used for recruitment-related purpose only.*
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