E-commerce Growth Associate 1
- company
- Lotus and Luna
- location
- San Diego, CA, United States
- posted
- 24 Jun
- **Role Overview**
- We are seeking a highly organized, analytical, and execution-focused
- **E-commerce Growth Associate**
- to own the day-to-day operations across our key digital channels: Email/SMS, Organic Social, E-Commerce, Brand Ambassadors, and Loyalty Rewards.
- In this role, you will bridge the gap between creative execution and data-driven optimization. You will be directly responsible for the seamless scheduling of campaigns, maintaining meticulous e-commerce listings, engaging our community, and providing the regular performance reports that fuel our growth strategy. The ideal candidate thrives on 100% execution accuracy, writes compelling direct-response copy, and loves diving into data to see what works.
- **Key Responsibilities**
- **1. Email & SMS Marketing**
- **Campaign Management:**
- Schedule all email and SMS campaigns with absolute, 100% accuracy.
- **Performance Tracking:**
- Conduct weekly campaign performance reviews and analyze flow reports to continuously optimize conversions.
- **Data Reporting:**
- Deliver comprehensive monthly data reports on all email and SMS performance metrics.
- **2. Organic Social & Community Management**
- **Audience Engagement:**
- Actively respond to comments across main brand pages (Facebook & Instagram) and manage engagement within our exclusive VIP Group.
- **Content Scheduling:**
- Support the Marketing Director by scheduling organic social posts with flawless accuracy.
- **Community Support:**
- Assist the Marketing Director in executing VIP community initiatives, including giveaways, contests, sneak peeks, and early access perks.
- **3. E-Commerce Operations**
- **Catalog Management:**
- Create and manage product listings, ensuring 100% accuracy in image uploads, product details, and brand standards.
- **Merchandising Optimization:**
- Own the setup and management of in-line banners and upsell funnels to drive average order value (AOV).
- **4. Brand Ambassador Program**
- **Program Growth:**
- Lead recruitment, onboarding, and growth initiatives to scale the ambassador community.
- **Operations & Fulfillment:**
- Manage monthly commission payouts, track reward fulfillment, and maintain consistent, enthusiastic engagement with our ambassadors.
- **Data & ROI Tracking:**
- Run monthly reporting to measure program revenue and ROI, adjusting strategy to navigate coupon/discount updates.
- **5. Loyalty & Rewards (Yotpo)**
- **Campaign Setup:**
- Execute reward campaign setups with absolute precision within the platform.
- **Program Growth:**
- Proactively identify opportunities to improve the rewards program, engage members, and drive reward-centered customer conversions.
- **Required Skills & Experience**
- **Experience:**
- **E-Commerce Track Record:**
- 1–3 years of experience working in an e-commerce marketing ecosystem.
- **Platform Familiarity:**
- Direct experience working with major e-commerce platforms (e.g., Shopify), Email/SMS tools (e.g., Klaviyo), and Loyalty Apps (specifically
- **Yotpo**
- or similar platforms).
- **Community Management:**
- Proven experience managing online communities, Facebook Groups, or Brand Ambassador networks.
- **Skills:**
- **Uncompromising Attention to Detail:**
- A flawless track record for scheduling, auditing, and uploading digital assets with zero errors.
- **Data Analysis & Reporting:**
- Comfortable looking at spreadsheets, pull-data reports, and translating analytics into clear, actionable weekly and monthly insights.
- **Direct-Response Copywriting:**
- Strong writing skills with the ability to write high-converting SMS copy and email subject/preview lines that match our brand voice and require minimal feedback.
- **Relationship & Program Management:**
- Exceptional interpersonal skills to recruit, motivate, and manage relationships with external brand ambassadors.