eg
jobs/virtusa

E-commerce Integration Engineer & Pre-Sales Support

company
Virtusa
location
Dubai, Dubai, United Arab Emirates
work mode
onsite
posted
21 May
  • Offer technical, functional and product integration support to merchant partners in order to get their checkout page, mobile app, IVR, CRM systems, etc. integrated with Payment Gateways & other web/mobile based acquiring products in a seamless and error free manner.
  • Provide technical pre-sales support by accompanying product & sales team to meetings with prospects. This would typically involve giving presentations to prospective and existing clients, providing product demonstrations, and using whiteboard sessions, all with a focus on maintaining a sales-oriented approach.
  • Deliver training sessions to colleagues and clients on the use of bank’s Payment Gateway products.
  • Provide proposal support to the sales team in order to accurately determine the feasibility, cost and time implications when responding to customer proposals for large relationships.
  • Gather and accurately document business and technical requirements from customers in order to
  • Write small internal computer applications to provide proof-of-concept ideas, to test RAKBANK’s e-commerce products, and to troubleshoot client issues
  • Coordinate with payment gateway providers on issues that requires their intervention and troubleshooting
  • Ensure compliance mandate monitoring & implementation.
  • Handle merchant on-boarding on various payment gateways, digital payment solutions offered by
  • Bank such as Skiply, Simplify etc.
  • Assist Service Delivery Manager in performing BAU activities of the unit
  • Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented manner
  • Ability to understand and write basis programming codes in commonly used scripting languages like JSP, PHP, CGI, XML, .net etc.
  • Ability to work independently with customers via phone, email and on-site with minimal supervision
  • In-depth technical, functional knowledge of various payment gateway products including MiGS,MPGS, CyberSource, Simplify, EPG, etc.
  •  Experience of regularly giving presentations to customers in a sales environment
  •  Experience of working alongside a sales & product team, supporting them to help win new business.
  •  Experience of working in the payments industry, preferably ecommerce
  •  Previous required experience, as above, in the Middle East region
  •  Arabic language skills (added advantage)