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jobs/tp-link

E-Commerce Operation Leader / Trưởng Nhóm Vận Hành Thương Mại Điện Tử

company
TP-Link
location
Ho Chi Minh City, Vietnam
posted
6 Jul
  • **E-COMMERCE OPERATION LEADER**
  • **TRƯỞNG NHÓM VẬN HÀNH TMĐT**
  • **KEY RESPONSIBILITIES**
  • **1.**
  • **Operations Management**
  • 1.1. Manage and oversee daily e-commerce operations across platforms (Shopee, Lazada, TikTok Shop, Website)
  • 1.2. Ensure smooth order processing, fulfillment, and delivery performance
  • 1.3. Monitor and handle issues related to orders, returns, and partner operations
  • 1.4. Coordinate with internal teams (Accountant, warehouse, CS, marketing) to ensure workflow efficiency
  • **2.
  • Stock & Fulfillment Management**
  • 2.1. Daily Monitor inventory levels and ensure stock accuracy across systems
  • 2.2. Plan stock allocation and replenishment to avoid out-of-stock or overstock
  • 2.3. Work with warehouse and partners to optimize fulfillment process
  • 2.4. Control and improve inventory turnover and efficiency
  • **3.**
  • **Platform & Campaign Execution**
  • **3.1.**
  • Oversee product listings, pricing, and promotion setup
  • **3.2.**
  • Execute and manage campaigns (Flash Sale, Mega Campaign, platform activities)
  • **3.3.**
  • Ensure platform compliance and optimize store performance
  • **3.4.**
  • Coordinate with marketing and content teams for campaign execution
  • **4.
  • Business Performance Monitoring & Optimization**
  • 4.1. Support and drive sales performance through effective operations execution
  • 4.2. Ensure operational readiness to maximize campaign results and GMV
  • 4.3. Coordinate with related teams to improve product performance and conversion
  • 4.4. Monitor sales-related metrics and suggest actionable improvements
  • 4.5. Track and manage operational KPIs (fulfillment rate, cancellation rate, delivery SLA, etc.)
  • 4.6. Ensure team meets operational targets and service standards
  • 4.7. Analyze data to identify issues and continuously improve processes and workflows
  • 4.8. Propose and implement solutions to optimize operational efficiency
  • **5.
  • Customer Experience Management**
  • 5.1. Ensure smooth customer journey from order to delivery
  • 5.2. Handle escalated issues and coordinate with CS team
  • 5.3. Improve service quality and customer satisfaction
  • **6.
  • Team Management**
  • 6.1. Lead, supervise, and develop operation team members
  • 6.2. Assign tasks, monitor progress, and ensure accountability
  • 6.3. Coach team to improve performance and execution quality
  • 6.4. Build a strong, proactive, and result-oriented team culture
  • **7.**
  • **Reporting/ Planning & Other jobs**
  • 7.1. Prepare daily/weekly/monthly reports to management
  • 7.2. Plan operations for campaigns and peak seasons
  • 7.3. Propose improvement plans and operational strategies
  • 7.4. Report and send weekly work plan to direct management
  • 7.5. Coordinate with related departments to handle arising issues
  • Other tasks as assigned by direct management
  • **REQUIREMENTS**
  • **Ø Graduated from College - University in Marketing, Business Administration, E-commerce, ….**
  • **Ø Experience or knowledge of the electronics industry is a plus**
  • **Ø Strong understanding of e-commerce operations and platforms**
  • **Ø Good analytical and problem-solving skills**
  • **Ø Proficient in Excel and reporting tools**
  • **Ø Good coordination and communication skills**
  • **Ø Fluent English communication**
  • **Ø At least 3–5 years in e-commerce operations. At least 1–2 years in team leader or senior role**
  • **BENEFITS**
  • Competitive salary with quarterly and yearly bonuses
  • Opportunity to earn recognition through our "Best Staff of the Quarter" award.
  • PVI health insurance package and full social insurance
  • Free in-house entertainment facilities and snack, coffee, and tea
  • Join in various team building, team dinners, birthdays, and Xmas events.
  • Lovely gifts/bonuses from the company: Tet, public holidays, weddings, giving birth, Women's Day.
  • Opportunity to work in a fast-paced and dynamic environment
  • **WORKING HOUR**
  • **Working hours: 8:45 AM - 5:45 PM**
  • **Monday - Friday: Work at the office**
  • **(Limit days off on campaign days and Mondays. Except in cases of force majeure.)**
  • **CONTACT US**
  • Email:
  • ann.nguyen@tp-link.com
  • Phone: 0564159970

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