eg
jobs/gosupps.com

E-Commerce Quality Assurance Specialist

company
GoSupps.com
location
New Cairo, Cairo, Egypt
work mode
onsite
posted
20 Aug
  • **Company Description**
  • GoSupps.com is a global e-commerce platform focused on providing customers with authentic products sourced from trusted and vetted suppliers worldwide. The company is committed to reliability, product authenticity, operational accuracy, and seamless international delivery. GoSupps.com operates in a fast-paced, growth-oriented environment that values quality, accountability, customer satisfaction, innovation, and continuous improvement.
  • **Role Description**
  • The E-Commerce Quality Assurance (QA) Specialist is a full-time, on-site role based in New Cairo – First Settlement and will be part of the Quality Assurance (QA) Team. The role focuses on ensuring the quality, consistency, and efficiency of e-commerce operational processes across order management, product sourcing, purchasing, product management, inventory, fulfillment, warehouse operations, and shipping.
  • The QA Specialist will proactively identify process gaps, recurring operational issues, risks, and workflow weaknesses, perform root cause analysis, and work with cross-functional teams to develop corrective and preventive solutions. The role also involves monitoring quality performance, analyzing operational data, maintaining quality standards and SOPs, and recommending process, system, and automation improvements to reduce errors and improve operational efficiency.
  • **Key Responsibilities**
  • Develop, maintain, and continuously improve quality standards, SOPs, operational procedures, and internal quality guidelines.
  • Monitor workflows across order management, purchasing, product management, inventory, fulfillment, warehouse operations, and shipping.
  • Identify process gaps, operational risks, recurring issues, and potential failure points.
  • Perform Root Cause Analysis (RCA) for recurring or high-impact operational issues.
  • Develop and follow up on Corrective and Preventive Actions (CAPA).
  • Analyze operational data, error trends, quality KPIs, and process performance.
  • Work closely with Operations, Purchasing, Warehouse, Customer Service, Product Management, Supplier Management, and other internal teams.
  • Support quality assurance across product sourcing, listings, pricing, inventory, order fulfillment, refunds, replacements, cancellations, and logistics.
  • Develop preventive controls to reduce incorrect orders, unsuitable product substitutions, inventory discrepancies, product data errors, and fulfillment issues.
  • Investigate recurring issues and recommend sustainable, long-term solutions.
  • Test new workflows, system changes, operational updates, and automation tools before implementation.
  • Identify opportunities for automation, workflow optimization, and reduction of manual errors.
  • Follow up on corrective actions until underlying process issues are fully resolved.
  • Support continuous improvement and establish best practices across teams.
  • **Qualifications**
  • Bachelor’s degree in Business Administration, Commerce, Management, Information Systems, Quality Management, Engineering, or a related field.
  • Minimum 1 year of experience in Quality Assurance, E-commerce Operations, Process Improvement, Quality Management, or a related role.
  • Strong understanding of Quality Assurance principles, process improvement, and operational quality management.
  • Good understanding of Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), SOP Development, and Continuous Improvement.
  • Good understanding of e-commerce business processes and operational workflows.
  • Previous experience in e-commerce, logistics, supply chain, purchasing, fulfillment, or operational quality is highly beneficial.
  • Experience with Magento and Odoo is highly preferred.
  • Strong knowledge of Microsoft Excel and Google Sheets.
  • Strong analytical, investigative, and problem-solving skills.
  • Ability to analyze operational data and identify trends, risks, and process weaknesses.
  • Strong communication, documentation, organizational, and time-management skills.
  • Ability to collaborate effectively with multiple departments and stakeholders.
  • Ability to multitask and prioritize in a fast-paced e-commerce environment.
  • Good command of written and spoken English.
  • **Location & Application**
  • 📍 Location: New Cairo – First Settlement
  • 💼 Job Type: Full-Time – On-Site
  • 📩 Email: nagahhussien99@outlook.com