E-Commerce Sales Executive

• **Company Description**
• With over 25 years’ experience in offering specialist supply chain solutions to the mobile phone and technology industries. Fónua have developed an industry leading Device Ownership & Supply Chain Optimisation Model. Fónua have long standing direct procurement relationships with all of the key mobile device hardware OEMs.
• **Our Mission**
• To continuously optimise our partner’s distribution requirements through the delivery of innovative products and services. We will fulfil both vendor and customer needs through efficient supply chain, extensive product knowledge and value added solutions delivered profitably by dedicated and professional employees.
• **Our Vision**
• To create value and make a difference
• **Our Values**
• Creativity & Imagination
• Passion Energy & Ambition
• Hire & Retain the Best
• Leadership
• Teamwork
• Respect
• Excellence
• Position
• **Overview Of Role**
• This is an exciting opportunity for a motivated and commercially focused individual to join Fónua’s growing e-commerce business. The successful candidate will take responsibility for managing and developing online sales across Fónua’s own websites, customer-managed websites and key third-party marketplaces in the UK and Ireland.
• The role will have direct responsibility for the day-to-day management and commercial performance of online channels, as well as dropship and marketplace listings with retail partners.
• The successful candidate will be highly organised, commercially aware and comfortable managing multiple channels, a large product portfolio and customer requirements in a fast-paced environment.
• **Main Responsibilities**
• Manage and develop Fónua’s owned e-commerce channels ensuring
• Manage sales performance across customer managed websites, third-party marketplaces and dropship partner sites.
• Ownership of product catalogue, pricing, stock availability, promotions and online content across assigned channels.
• Monitor online sales, revenue, margin, stock levels and channel performance.
• Identify opportunities to increase sales through new products, promotions, pricing, merchandising and improved product content.
• Monitor competitor pricing, promotions and product positioning within the market/
• Support the onboarding and launch of new brands amd products across relevant websites and marketplaces.
• Manage online promotions, deals and seasonal campaigns and monitor their commercial performance.
• Work closely with sales, purchasing, warehouse, finance and customer operations teams to ensure efficient order and stock management.
• Monitor stock availability and back orders and proactively address potential lost-sales opportunities.
• Liaise with customers and marketplace contacts to resolve pricing, listing, stock, fulfilment and content issues.
• Maintain accurate sales reports, forecasts and performance information.
• Identify new online sales opportunities and support the development of new e-commerce channels and customer relationships.
• Build strong working relationships across departments and with external customers and marketplace partners.
• Ensure all activities comply with customer, marketplace and internal requirements.
• **Requirements**
• **Essential Skills & Experience**
• Previous experience in e-commerce, online sales, marketplace management or sales support.
• Strong commercial awareness and understanding of online retail.
• Strong IT skills, particularly Excel, CRM and online systems.
• Excellent numerical and analytical skills.
• Strong organisational and administrative skills with excellent attention to detail.
• Experience managing product data, pricing, stock or online catalogues.
• Excellent communication and relationship-management skills.
• Strong problem-solving skills and ability to work under pressure.
• Ability to manage multiple priorities and meet deadlines.

Experience with erp systems is an advantage

• Experience with Amazon or major UK/Irish retailers and marketplaces is an advantage.
• Experience in telecommunications, technology, consumer electronics, or related product categories is desirable.
• **Person Specification**
• Commercially focused and results driven.
• Highly organised with the ability to plan, prioritise and manage own workload.
• Methodical and detail focused.
• Proactive, self-motivated and comfortable taking ownership.
• Strong understanding of the sales process and customer journey.
• Able to identify opportunities and convert them into measurable sales growth.
• Excellent communication and interpersonal skills.
• Flexible and able to respond quickly to changing priorities.
• Comfortable working with data and using it to make commercial decisions.
• Customer focused with the ability to develop effective internal and external relationships.
• Affinity with and interest in e-commerce and online retail.
• **Key Measures of Success**
• Growth in online sales and gross margin.
• Improved performance across existing e-commerce channels.
• Successful onboarding and growth of new products and channels.
• Accurate and competitive online pricing.
• A proactive promotional calendar cycle ensuring maximum profitability.
• Strong stock availability and order performance.
• Growth of Fónua’s marketplace and dropship customer portfolio.
• Effective management of promotions and commercial opportunities.
• High-quality customer and internal stakeholder relationships.
• Other information
• **Company Benefits**
• Pension Scheme
• Bike to Work Scheme
• Gym/Wellbeing Contribution
• Employee Purchase Scheme
• Phone Repair Discount
• Educational Assistance Program
• Company Events
• Free Parking