E-commerce Specialist - Order Processing & Operations

• **Description:**
• Looking to build a career in eCommerce? Join our growing E-commerce team as an E-Commerce Specialist - Order processing and Operations. This full-time position, based in our Honolulu office, is an excellent opportunity for a detail-oriented and organized individual interested in E-commerce operations, online retail, and website content management. In this position you are responsible for processing web and phone orders, supporting daily eCommerce operations, and assisting with website/product content. The ideal candidate enjoys learning new software and systems, acquiring technical skills, and maintaining a high level of accuracy and organization.
• Prior experience in eCommerce, website content management or jewelry is helpful, but not required. We provide training for all aspects of the position to the right candidate who demonstrates strong attention to detail, reliability and willingness to learn.
• **Hours:**
• · Full-time
• · Monday-Friday, occasional weekends during peak seasons.
• · Typical 8-hour shift falls between 6:00am and 4:00pm. Final schedule will be determined based on training progress and business needs.
• **Benefits:**
• As a member of our team, you will be eligible for the following compensation and benefits plan:
• · Paid on-the-job training
• · Pre-tax Program for out of pocket medical, dental, childcare, transportation and/or parking costs
• · 401(k) retirement plan with a liberal company match
• · Medical, Drug, Vision, and Dental insurance
• · Paid vacation
• · Paid sick leave
• · Liberal employee discounts
• · Much more!
• **Responsibilities Include:**
• · Process and coordinate Web and Phone orders accurately and efficiently.
• · Work with multiple departments to ensure timely fulfillment of online customer orders.
• · Review and verify order information to ensure accuracy and prevent fraud.
• · Prepare and process Special Orders contracts, Rework orders and other related documents.
• · Assist with website maintenance, product setup, content updates and other eCommerce operational tasks.
• · Assist with publishing and maintaining website content, including basic SEO-related updates.
• · Learn and support additional operational functions and provide backup support as training and business needs evolve.
• · Support daily eCommerce operations and department initiatives.
• · Perform other duties as assigned.
• **Requirements:**
• · Reliable attendance and dependability.
• · Strong attention to detail.
• · Strong computer skills and proficiency with common business applications
• · Ability to prioritize tasks and meet deadlines.
• · Strong organizational and time-management skills.
• · Comfortable learning new software and business processes.
• · Ability to work independently and as part of a team.
• · Excellent written and verbal communication skills.
• **Preferred Experience:**
• · E-commerce or online retail operations
• · Shopify or similar platforms
• · Microsoft Office, Outlook, Teams or comparable business applications
• Join a growing eCommerce team and build valuable skills in online retail and eCommerce operations while developing a long-term career with Hawaii's oldest and largest jewelry corporation.
• **Awards and Recognition:**
• Established in 1924, Na Hoku is a 3rd generation, family owned and operated jewelry company. Encompassing design, manufacturing & retail operations, our company is the oldest and largest jeweler in Hawaii and the 14th largest in the US.
• Na Hoku was voted “Hawaii’s Best Jewelry Store” in the “People’s Choice Awards” by the readers of Hawaii’s Honolulu Star Advertiser (2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015 & 2014)
• Job Type: Full-time
• Pay: From $22.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Work Location: In person