eg
jobs/strivolabs

E-commerce Team lead

company
Strivolabs
location
Ikeja, Lagos State, Nigeria
posted
23 Jun
  • **Job Summary**
  • We are seeking an experienced and results-driven E-Commerce Team Lead to drive merchant acquisition, onboarding, and portfolio growth for our payment platform. The ideal candidate will be responsible for leading a team of Merchant Acquisition Executives, developing strategies to attract and onboard e-commerce merchants, and ensuring the team consistently achieves acquisition and revenue targets.
  • The role requires a strong blend of sales leadership, relationship management, business development, and operational oversight to grow the platform’s merchant network and strengthen market presence.
  • **Key Responsibilities**
  • Team Leadership & Management
  • Lead, coach, supervise, and motivate the merchant acquisition and onboarding team.
  • Set individual and team performance targets and monitor achievement against KPIs.
  • Conduct regular performance reviews, coaching sessions, and training programs.
  • Develop action plans to improve team productivity and merchant acquisition performance.
  • Foster a high-performance and customer-centric culture within the team.
  • Merchant Acquisition & Business Development
  • Develop and execute strategies to identify, attract, and acquire new e-commerce merchants.
  • Build and maintain a robust pipeline of prospective merchants across various industries.
  • Conduct market research to identify growth opportunities and emerging merchant segments.
  • Negotiate commercial terms and partnership agreements with prospective merchants.
  • Represent the company at industry events, networking sessions, and business meetings.
  • Merchant Onboarding & Relationship Management
  • Oversee the end-to-end merchant onboarding process to ensure a seamless experience.
  • Ensure all merchant documentation, compliance, and KYC requirements are completed accurately.
  • Collaborate with Operations, Compliance, Product, and Technology teams to facilitate successful merchant activation.
  • Build and maintain strong relationships with key merchant partners.
  • Address escalated merchant concerns and ensure timely resolution.
  • Performance Monitoring & Reporting
  • Track merchant acquisition, activation, and retention metrics.
  • Analyze team performance and provide regular reports to management.
  • Monitor sales pipelines and conversion rates to identify areas for improvement.
  • Develop initiatives to improve merchant engagement, activation, and transaction volumes.
  • **Requirements**
  • Bachelor’s degree in Business Administration, Marketing, Economics, Finance, or a related field.
  • Minimum of 4–6 years of experience in merchant acquisition, sales, business development, or e-commerce.
  • At least 2 years of experience leading or supervising a sales, merchant acquisition, or business development team.
  • Experience within fintech, payments, digital banking, e-commerce, or related industries is highly preferred.
  • Strong understanding of payment solutions, merchant acquiring, and e-commerce ecosystems.
  • Proven track record of meeting and exceeding acquisition and revenue targets.
  • Excellent negotiation, stakeholder management, and communication skills.
  • Strong analytical and reporting capabilities.
  • **Key Competencies**
  • Leadership and Team Management
  • Merchant Acquisition Strategy
  • Business Development
  • Sales Pipeline Management
  • Relationship Management
  • Negotiation Skills
  • Data Analysis and Reporting
  • Customer Success Orientation
  • Problem Solving
  • Performance Management
  • **KPIs**
  • Number of merchants acquired monthly.
  • Merchant activation rate.
  • Merchant retention rate.
  • Transaction volume generated by acquired merchants.
  • Team target achievement rate.
  • Revenue contribution from merchant portfolio.
  • Onboarding turnaround time.
  • Merchant satisfaction score.