Ecommerce Administrator
- company
- Smokies Life
- location
- Gatlinburg, TN, United States
- posted
- 29 Jun
- We are seeking a detail-oriented and tech-savvy E-commerce Administrator to manage and optimize our online store. In this role, you will be responsible for maintaining a seamless, engaging, and high-performing e-commerce experience for our customers.
- You will oversee day-to-day webstore operations, manage product content, support digital sales initiatives, and leverage data to improve performance. This position works cross-functionally with internal teams and external partners to enhance the customer journey from product discovery through checkout.
- **What You’ll Do**
- **Manage E-commerce Platform**
- Oversee daily operations of the online store, including product listings, sales tracking, reporting, and overall user experience
- Provide timely and professional customer support related to online purchases
- **Product & Content Management**
- Maintain and curate the product catalog (add/edit/remove items)
- Write and proof product descriptions, upload images, and optimize keywords and cross-sell opportunities
- **Photography & Digital Content**
- Plan, capture, and edit product photography
- Ensure consistent brand presentation across the website and marketing channels
- Create engaging, product-focused content for social media as needed
- **Performance Optimization**
- Support ecommerce strategies to improve traffic, conversion rates, and search visibility (SEO)
- Ensure mobile optimization and overall site usability
- Track and report website performance metrics
- **Technical Support & Troubleshooting**
- Monitor website functionality and quickly address issues
- Coordinate with third-party vendors or technical support teams when needed
- **Collaboration**
- Partner with internal teams (retail, warehouse, marketing, finance, membership, and IT)
- Work with external vendors for marketing, CRM, and POS systems
- Continuously improve site navigation, product pages, search functionality, and checkout experience
- **Qualifications**
- **Required:**
- Bachelor’s degree in Computer Science, Information Systems, Web Design, or related field
- OR equivalent combination of education and relevant experience
- Strong communication, organization, and problem-solving skills
- **Preferred:**
- 3+ years of experience in e-commerce, website administration, or related roles
- Experience with e-commerce platforms (Shopify, WooCommerce, or similar)
- Familiarity with POS systems, inventory systems, and CRM platforms
- Proficiency in web analytics tools (Google Analytics/GA4, Adobe Analytics, etc.)
- Knowledge of SEO best practices
- **Technical Skills:**
- Ability to troubleshoot website issues and coordinate with technical support teams
- Experience using data to drive decisions and improve performance
- Comfort using AI tools in a professional environment (in compliance with company policies)
- **What We’re Looking For**
- A proactive problem-solver who enjoys both technical and creative work
- Someone who thrives in a collaborative, team-oriented environment
- A detail-driven professional passionate about delivering excellent online customer experiences
- **Starting Pay & Benefits**
- · Starting Pay: $40,603 year
- **Benefits**
- · Medical, dental, vision, and life insurance
- · Paid time off
- · Paid holidays
- · Day shift, Monday-Friday
- · Training and professional development opportunities
- For a complete job description, please go to our website at: Employment | Smokies Life
- **How to apply**
- Please submit our online employment application, your resume, and a brief cover letter outlining your experience to: amy@smokieslife.org