Ecommerce Customer Service Assistant (Remote)
- company
- Sistaco
- location
- Argentina (remote)
- work mode
- remote
- posted
- 3 Jun
- Our rapidly expanding e-commerce company in the beauty sphere seeks an experienced Ecommerce Customer Service assistant to join our team and help take us to the next level in our expansion and customer experience.
- **Please note this position starts the work day at 8:00pm Argentina time and finishes at 4am, please confirm this is suitable for you before applying**
- This exciting role will see you take your proven work history in this field to new heights whilst working with an innovative team.
- **Your Key Responsibilities**
- Monitoring the flow of orders/returns through all channels to ensure we meet processing/shipping standards.
- Create and improve policies, workflow, macros to deliver a high-quality customer experience
- Customer interactions
- Internal Requests
- Handle customer escalations
- Identify and lead projects to focused on improving efficiency & processes
- Weekly reporting for all channels to determine customer inquiry trends
- Order Fraud Management
- Handle customer escalations with a high degree of experience and understanding
- Communicate with Warehouse and other departments for the best customer experience
- Evaluate customer feedback with an analytical approach to better tools of operation
- **Experience Requirements**
- 2+ Years in a customer service team
- Exceptional attention to detail
- Experience in a face-paced environment
- In-depth understanding and knowledge of customer service systems and tools
- Interest in working with a team to grow and improve
- High level of time management and organizational skills
- Strong People skills and negotiating experience
- Excellent written and verbal communication skills
- Shopify/eCommerce experience highly valued