Ecommerce Engineer
- company
- Avid Technology
- location
- India, India
- posted
- 11 Jun
- ### **It's fun to work in a company where people truly** **BELIEVE** **in what they're doing!**
- *We're committed to bringing passion and customer focus to the business.*
- As a Sr. Salesforce Service Cloud Engineer, you will architect, configure, and optimize our Salesforce platform with a dedicated focus on Service console solution, to drive efficiency and accuracy. You will take the lead on implementing best practices, ensuring the platform is scalable, and serving as the go-to subject matter expert.
- KEY RESPONSIBILITIES *5–8 bullets. Start with strong action verbs. Focus on outcomes, not tasks.*
- Architect and implement scalable, best-practice solutions to support complex product catalogs, bundling, pricing structures, and renewal/amendment processes.
- Work closely with Customer care Business stakeholders to design, build, and help validate Salesforce Service console solution.
- Develop innovative solutions to support critical Business applications on Experience cloud, Learning Services Tools and Surveys
- Configure and customize Service Console, Omni-Channel, Case Management, and Knowledge Base.
- Integrate Service Cloud with external systems (ERP, telephony, email) using REST/SOAP APIs.
- Design and maintain complex Salesforce configurations including Flows, validation rules, page layouts, and Lightning pages to support the end-to-end solution that engage customer support agents
- Develop and maintain comprehensive technical documentation, solution designs, and best practice guidelines.
- API Integration Development: Develop and maintain integrations between Salesforce and other critical vendor services, including: Telephony Services, AI Chat platform, Gainsight using REST and SOAP APIs.
- Perform complex data analysis and extraction using SOQL, Data loader, Workbench, and other tools to support CPQ data integrity, reporting, and strategic projects.
- Collaborate closely with Marketing, Ecommerce, and other cross-functional teams to ensure the solution aligns with broader business objectives.
- QUALIFICATIONS *Include baseline* ***must-haves*** *only. Preferred criteria belong in the job posting, not here.*
- BE/B.Tech degree in a technical field or equivalent work experience.
- 5+ years of hands-on Salesforce experience specifically focused on implementing and managing Salesforce core platform and Service Cloud.
- Strong expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, and JavaScript.
- In-depth knowledge of Service Cloud, including Case Management and Console apps.
- Proven experience configuring and customizing Omni channel support, Case routing, EmailMessage.
- Excellent troubleshooting and debugging skills.
- Ability to work effectively in the EST time zone (Amer/New York).
- *If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us**!*