Ecommerce Marketplace Specialist

About the job

• The Ecommerce Marketplace Specialist owns day-to-day marketplace operations across TikTok Shop and other marketplace channels while supporting business growth through product launches, affiliate programs, merchandising, and operational excellence. This role partners closely with cross-functional teams to optimize marketplace performance, improve the customer experience, and identify opportunities for growth.
• What You’ll Do
• Marketplace Operations
• · Own daily marketplace operations across TikTok Shop, DoorDash, Uber, and other marketplace partners.
• · Manage product assortment, pricing, promotions, and merchandising to ensure accurate and engaging customer experience.
• · Lead product launches, seasonal campaigns, and marketplace merchandising updates.
• · Resolve catalog, feed, and operational issues in partnership with internal teams and external vendors.
• · Partner with the Drop Ship Specialist to support key launches, peak seasons, and operational priorities as needed.
• · Monitor marketplace performance and recommend opportunities to improve sales, conversion, and operational efficiency.
• TikTok Affiliates & Creator Support
• · Own execution of the TikTok Shop Affiliate Program.
• · Recruit, onboard, and manage creator partnerships.
• · Coordinate creator campaigns, product sampling, and TikTok LIVE activations.
• · Analyze affiliate performance and recommend optimizations to drive growth.
• Reporting & Insights
• · Track marketplace KPIs and prepare recurring performance reports.
• · Analyze sales, traffic, conversion, and assortment performance to identify trends and opportunities.
• · Provide data-driven recommendations that support business planning and growth initiatives.
• What It Takes to Join
• · Bachelor's degree in Business, Marketing, Merchandising, or a related field, or equivalent experience.
• · 3-5+ years of experience in ecommerce, marketplace operations, digital merchandising, social commerce, or a related field.
• · Experience managing marketplace platforms such as TikTok Shop, Amazon, Walmart Marketplace, or similar.
• · Strong understanding of ecommerce merchandising, product catalogs, pricing, promotions, and marketplace operations.
• · Experience with Feedonomics or similar feed management tools preferred.
• · Strong analytical skills with the ability to translate data into actionable recommendations.
• · Advanced proficiency in Excel or Google Sheets; experience with reporting and analytics tools is a plus.
• · Excellent organizational and project management skills with the ability to manage multiple priorities.
• · Strong communication and collaboration skills with the ability to work effectively across cross-functional teams.
• · Experience with Salesforce Commerce Cloud is a plus.
• · Flexibility to support peak business periods, including holiday seasons.
• Equal Opportunity Employer
• This employer is required to notify all applicants of their rights pursuant to federal employment laws.
• For further information, please review the Know Your Rights notice from the Department of Labor.