eCommerce Operations Manager, Marketplace

• **Role Overview**
• Intelligent Blends is seeking an **ECommerce Operations Manager, Marketplace** to manage day-to-day operations across our growing portfolio of eCommerce marketplaces and retailer.com channels.
• This role will own day-to-day operations for our largest channels — Amazon, Walmart, Sam’s Club, and TikTok Shop — as well as secondary and retail marketplaces including Target.com, Costco.com, Thrive Market, iHerb, and additional current and future partners. The ideal candidate is organized, detail-oriented, and hands-on, with experience managing marketplace catalogs, listings, content, promotions, product launches, cases, and operational issues.
• Our team operates alongside a growing ecosystem of AI tools and AI agents that help accelerate research, reporting, campaign planning, content development, and execution. We expect every team member to embrace AI part of their daily workflow while applying sound judgment and critical thinking to ensure high-quality outcomes.
• **Key ResponsibilitiesMarketplace Operations**
• Manage day-to-day marketplace operations across Amazon, Walmart, Sam’s Club, TikTok Shop, Target.com, Costco.com, Thrive Market, iHerb, and other channels, including:
• ● Catalog management, listing creation, maintenance, and optimization
• ● New item setup and execution of product launches
• ● Product titles, descriptions, images, A+ content, backend data, and other digital content
• ● Product data accuracy, catalog feeds, variations, and item-level troubleshooting
• ● Listing suppressions, content conflicts, pricing, availability, and revenue-impacting issues
• ● Case creation, escalation, and persistent follow-up through resolution
• ● Account health, compliance alerts, listing errors, and marketplace requirements
• ● Promotional execution, including coupons, deals, promotional setup, and promotional calendar management
• ● Coordination with marketplace, retailers, and external partner teams
• **Amazon Operations**
• Support key Amazon-specific operational workflows, including:
• ● Seller Central catalog and listing management
• ● FBA shipment creation at the direction of the Inventory Analyst, including system orders and organization of case/pallet labels in SharePoint
• ● Parent/child variation management and Brand Registry issues
• ● Seller Support cases, escalations, suppressions, and account health issues
• ● Buy Box, pricing, contribution, and content conflict troubleshooting
• ● Execution of listing updates, promotions, and coupons
• **TikTok Shop Operations**
• Manage day-to-day operational execution across TikTok Shop, including:
• ● Product setup, catalog management, listings, pricing, and promotional execution
• ● Support new product launches, campaigns, deals, and promotional opportunities
• ● Monitor account and product health, violations, listing issues, and operational blockers
• ● Manage cases, tickets, and platform issue resolution
• ● Coordinate with Growth, Creative, Operations, and external partners to support TikTok Shop initiatives and growth
• **Secondary & Retail Marketplaces**
• Own operational execution across our expanding portfolio of secondary marketplaces and retailer.com channels:
• ● Manage retailer portals, item setup, listings, content, images, pricing, and ongoing catalog maintenance
• ● Coordinate new product launches and assortment expansions to ensure items are complete and live on time
• ● Monitor listing health, availability, content accuracy, pricing, and operational blockers
• ● Manage cases, tickets, and retailer-specific issue resolution
• ● Support promotional and merchandising execution
• ● Help onboard and operationalize new marketplace and eCommerce partners
• **Cross-Functional Coordination & Process**
• ● Partner with Growth, Operations, Creative/Design, Retail, Customer Service, and external partners to execute marketplace priorities
• ● Coordinate marketplace assets, content updates, promotions, and product launches
• ● Maintain organized issue trackers, launch checklists, cases, documentation, and marketplace processes
• ● Build and maintain scalable SOPs and repeatable workflows
• ● Proactively identify issues and drive cross-functional follow-up through resolution
• **Ideal Candidate**
• ● **5–7+ years** of marketplace, eCommerce operations, catalog, merchandising experience
• ● Extensive hands-on Amazon Seller Central experience
• ● CPG, food/beverage, coffee, supplement, or wellness experience is a plus
• ● Experience with Walmart Marketplace, TikTok Shop, and/or major platforms preferred
• ● Strong understanding of product listings, catalog data, content, promotions, feeds, and case management
• ● Highly organized and detail-oriented with the ability to manage multiple brands, SKUs, channels, launches, and priorities simultaneously
• ● Strong AI literacy, including experience using AI tools, prompt design, and automation; comfortable working alongside AI to improve speed, quality, and decision-making.
• ● Persistent and accountable — able to own issues and push them through resolution
• ● Comfortable working hands-on across multiple portals, systems, spreadsheets, and project management tools
• ● Strong problem-solving and written communication skills
• ● Able to operate effectively in a fast-moving, high-growth environment
• **Success Measures**
• ● Faster, cleaner, on-time product launches
• ● Reduced listing errors, suppressions, catalog issues, and operational blockers
• ● Accurate and consistent product content across channels
• ● Faster case resolution and stronger issue management
• ● Improved operational visibility across all marketplaces
• ● Fewer revenue-impacting pricing, availability, content, or compliance issues
• ● Scalable, well-documented marketplace processes
• ● Strong execution as the company expands into additional eCommerce channels
• Pay: $95,000.00 - $110,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work Location: In person