Ecommerce Operations Manager - Shopify Plus
- company
- Forme
- location
- Los Angeles, CA, United States
- posted
- 5 Aug
- About Forme
- Forme Science is a fast-growing human performance and wellness technology company creating patented, FDA-registered posture-correcting activewear designed to improve alignment, movement, recovery, and everyday performance.
- Our products are trusted by professional athletes, Olympians, medical professionals, and everyday consumers around the world. As we continue to scale our digital business, we are looking for a highly capable and detail-oriented E-Commerce Operations Manager to help manage and optimize our Shopify Plus store and ecosystem.
- The Role
- The E-Commerce Operations Manager will be the day-to-day owner of our Shopify Plus store and a key partner across marketing, creative, customer experience, operations, and leadership.
- This is a hands-on role for someone who is equally comfortable managing website updates, troubleshooting back-end issues, launching marketing initiatives, coordinating with developers, and identifying opportunities to improve the customer journey and conversion rate.
- You will help ensure that our website is accurate, high-performing, visually consistent, and ready to support a rapidly growing e-commerce business.
- What You’ll Own
- Manage the day-to-day operation of Forme’s Shopify Plus store
- Build, update, test, and launch landing pages, product pages, collections, promotions, and merchandising initiatives
- Manage product setup, pricing, discounts, bundles, inventory settings, navigation, tags, metafields, and other back-end configurations
- Coordinate website launches and promotional campaigns across marketing, creative, inventory, and customer experience teams
- Maintain the e-commerce calendar and ensure campaigns, product launches, and website updates are delivered accurately and on schedule
- Conduct regular quality assurance across desktop and mobile experiences
- Troubleshoot Shopify, theme, application, checkout, tracking, and integration issues
- Manage and evaluate Shopify applications, third-party tools, and technology partners
- Work with developers and external agencies to scope, prioritize, test, and deploy website improvements
- Support conversion-rate optimization through testing and improvements to site navigation, product discovery, merchandising, checkout, and the overall customer journey
- Monitor website performance, conversion rate, average order value, customer behavior, and other key e-commerce metrics
- Partner with performance marketing, email, SMS, affiliate, and content teams to execute integrated campaigns
- Ensure promotions, discount codes, attribution links, pixels, analytics, and tracking parameters are properly implemented
- Identify operational bottlenecks and build scalable systems, workflows, and documentation
- Stay current on Shopify Plus capabilities, e-commerce best practices, emerging technology, and customer experience trends
- What We’re Looking For
- 3–6 years of experience in e-commerce operations, website management, digital merchandising, or a related role
- Strong hands-on experience managing a Shopify or Shopify Plus store
- Experience working within a fast-growing consumer, wellness, apparel, beauty, fitness, or digitally native brand
- Strong understanding of e-commerce fundamentals, including conversion rate, average order value, merchandising, promotions, customer acquisition, and retention
- Ability to manage multiple initiatives, deadlines, and stakeholders with exceptional attention to detail
- Comfortable troubleshooting technical issues and communicating effectively with developers
- Experience with Shopify themes, applications, metafields, product feeds, analytics, and third-party integrations
- Working knowledge of HTML and CSS is a plus
- Familiarity with tools such as Klaviyo, Google Analytics, Google Tag Manager, Postscript, Gorgias, Triple Whale, or comparable platforms is a plus
- Strong analytical skills and the ability to translate data into practical improvements
- A proactive, resourceful mindset with a strong sense of ownership
- Excellent written and verbal communication skills
- The Ideal Candidate
- You are a builder and operator who enjoys making things work better. You are highly organized, commercially minded, and comfortable moving between strategic priorities and detailed execution.
- You notice when a promotion is configured incorrectly, a landing page could convert better, a mobile experience feels clunky, or an internal process needs to be rebuilt. You do not wait to be told what is broken—you identify opportunities, recommend solutions, and help drive them through completion.
- Why Join Forme
- Join one of America's fastest-growing companies at the intersection of wellness, technology, apparel, and human performance
- Take meaningful ownership of a major digital commerce platform
- Work directly with company leadership and cross-functional teams
- Help shape the customer experience of an innovative and mission-driven brand
- Build systems and capabilities that will support Forme’s next stage of growth
- How to Apply
- Please submit your résumé and a short note describing your experience managing Shopify or Shopify Plus stores. Where possible, include examples of websites, launches, conversion initiatives, or e-commerce projects you have directly managed.
- Forme Science is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.