IT Business Analyst/Project Manager – E-commerce Back-Office Support
- company
- Photon
- location
- Paris, Île-de-, France
- posted
- 9 Jun
- 📝
- **Job Description: IT Business Analyst/Project Manager – E-commerce Back-Office Support**
- 🎯
- **Role Purpose**
- You will serve as the strategic and technical bridge between E-commerce business teams and IT Centers of Excellence. Your mission is to ensure operational excellence, monitoring, and continuous optimization of our Back-Office platforms.
- Acting as the single point of entry for the Back-Office scope, you will orchestrate complex data flows (orders, payments, stocks, master data) and ensure that technical solutions are aligned with the business ambitions of the Europe Zone.
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- **Key Responsibilities**
- **1. Expert Support & Run Optimization**
- **Level 2/3 Support:**
- Lead the resolution of complex incidents and recurring issues on our platforms (SFCC, Fluent Commerce, HIP, PSP), in coordination with cross-functional support teams.
- **Proactive Monitoring:**
- Conduct impact analyses and propose proactive solutions to strengthen system stability, performance, and scalability.
- **Tools Management:**
- Ensure rigorous management and tracking via ticketing tools (ServiceNow).
- **2. Business & Technical Analysis**
- **Process Auditing:**
- Perform deep-dive analyses of business processes and IT integration flows to identify optimization areas and anticipate functional needs.
- **Requirements Gathering:**
- Collaborate closely with stakeholders (Digital Marketing, Operations, Finance, Supply Chain, Payments) to document requirements for new features or system evolutions.
- **3. E-commerce IT Project Management**
- **Design:**
- Draft detailed Functional Specification Documents (FSD) ensuring clarity and exhaustiveness for development teams.
- **Coordination:**
- Synchronize technical and business teams throughout all solution integration phases.
- **Quality Assurance (QA/UAT):**
- Define, plan, and execute User Acceptance Testing (UAT) plans to validate deliverable compliance.
- **4. Communication & Stakeholder Management**
- **Facilitation:**
- Streamline exchanges between business units, IT, and external service providers.
- **Workshops:**
- Lead co-design workshops and arbitration meetings to align technical and business visions.
- **Reporting:**
- Regularly communicate project progress and system health to management.
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- **Your Profile**
- **Education & Experience**
- **Proven Experience:**
- Significant expertise as an IT Business Analyst, ideally gained within the E-commerce ecosystem or on large-scale IT integration projects.
- **OMS Knowledge:**
- Advanced knowledge of
- **Fluent Commerce**
- is highly recommended. As the benchmark OMS for the Western Europe zone, your proficiency with this tool will be a decisive factor in the E-commerce architecture.
- **Digital Ecosystem:**
- Strong knowledge of major E-commerce platforms (Salesforce Commerce Cloud, Shopify Plus) is a major asset.
- **Support Culture:**
- Solid experience in IT project support and incident management is essential.
- **Technical & Soft Skills**
- **Collaboration Tools:**
- Proficiency in project management tools (Confluence, ServiceNow).
- **Technical Competencies:**
- Proficiency in integration technologies including MFT, ESB, APIs, Event-driven architecture, and ETL is required.
- **Analytical Mindset:**
- Ability to translate complex business issues into actionable technical solutions.
- **Interpersonal Skills:**
- Ability to unite multidisciplinary teams in a dynamic, international environment.
- **Languages**
- **English:**
- Full professional proficiency (oral and written) is mandatory to thrive within the Europe platform and interact with our international hubs.
- **French:**
- not required but it’s a plus.