IT Program Manager – eCommerce & Order Experience

• **By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.**
• **Pay Range**
• $100,800.00 - $165,600.00
• We are seeking an experienced Program Manager to lead and evolve our digital commerce ecosystem, including punchout integrations, eCommerce platforms, distributor ordering, and end-to-end order experience. This role is responsible for driving strategy, execution, and continuous improvement across customer-facing purchasing channels, ensuring a seamless, scalable, and high-performing commerce experience.
• This role works in close partnership with the Channel Management function as a key stakeholder, ensuring alignment between commerce platform capabilities and channel strategy, particularly as it relates to eMarketplaces, channel partner platforms, and customer purchasing ecosystems.
• The ideal candidate brings deep expertise in eCommerce and B2B order workflows, paired with a strong understanding of technical architecture, integrations, and enterprise systems, and experience working within or adjacent to the life sciences industry.
• Key Responsibilities
• **Program Leadership & Strategy**
• Lead the end-to-end commerce and ordering program, including punchout, direct eCommerce, and distributor order channels
• Lead initiatives to enrich product data and enhance content delivery mechanisms to ensure consistency and scalability across commerce channels
• Define and drive the multi-year roadmap aligned to business growth, customer experience, and operational efficiency goals
• Partner with stakeholders & executives (including Channel Management, Sales, Marketing, and IT Leadership) to prioritize initiatives using value, risk, and customer impact frameworks
• Collaborate with Channel Management, which defines and drives the strategy for the use of eMarketplaces and similar partner platforms (including those that house product data and/or support punchout integrations within customer purchasing workflows), to ensure platform execution aligns with channel intent and customer buying behaviors
• Establish clear program governance, reporting, and communication cadence
• **ECommerce & Order Experience Ownership**
• Drive improvements in distributor ordering processes, including bulk uploads, integrations, and automation
• Identify and resolve friction points across the Find, Decide, Buy journey
• Partner with channel management to ensure accurate, complete, and optimized product data is effectively delivered across all commerce channels, recognizing product data as a critical driver of conversion and customer experience
• Ensure commerce and ordering capabilities support Channel Management–led marketplace and partner platform strategies, including requirements for content syndication, punchout enablement, and customer-specific purchasing flows
• **Technical & Systems Integrations**
• Partner with IT, ERP, and external vendors to ensure seamless integration across:
• eCommerce platform (e.g., Drupal Commerce or similar)
• ERP systems (e.g., D365, AX)
• CRM (e.g., Salesforce)
• Support integrations that enable participation in eMarketplaces, customer procurement systems, and third-party platforms, in alignment with Channel Management strategy
• Translate business needs into clear technical requirements and scalable solutions
• Ensure solutions are designed for performance, reliability, and global scalability
• **Execution & Delivery**
• Lead cross-functional teams (IT, Channel Mgmt, Marketing, CX, Finance, Sales) to deliver initiatives on time and within scope
• Drive structured program execution including milestones, risks, dependencies, and release planning
• Oversee testing, validation, and launch readiness, particularly for high-impact commerce releases
• Ensure strong change management and stakeholder alignment
• **Performance & Continuous Improvement**
• Define and track key metrics
• Use data and customer insights to continuously optimize the experience
• Identify and implement opportunities for automation and operational efficiency
• Partner with Channel Management and commercial stakeholders to assess performance and effectiveness of eMarketplace and punchout-enabled channels and identify opportunities for refinement
• **Qualifications**
• Required
• Requires a High School diploma, certification or equivalent and 10+ years of relevant experience; or an Associate degree with 8-10 years of relevant experience; or a Bachelor’s degree with 5-8 years of relevant experience.
• Proven experience managing B2B commerce ecosystems, including punchout and distributor channels
• Strong understanding of order management workflows, pricing, and customer-specific commerce scenarios
• Experience working with enterprise systems and integrations (ERP, CRM, eCommerce platforms)
• Demonstrated ability to lead cross-functional programs in complex environments
• Strong analytical, problem-solving, and communication skills
• **Preferred**
• Experience in life sciences, biotech, or regulated industries
• Familiarity with platforms such as Drupal Commerce, Salesforce, D365/AX, or similar ecosystems
• Experience with global commerce considerations (VAT, multi-entity, regional differences)
• Understanding of search, product data, and catalog management in a scientific product context
• Key Competencies
• Strategic thinking with strong execution discipline
• Ability to translate between business needs and technical solutions
• Customer-centric mindset with a focus on reducing friction
• Strong stakeholder management and influence at all levels
• Ability to partner with cross-functional teams to align technology execution with channel and go-to-market strategy
• Data-driven decision making
• **Why Join Bio-Techne**
• We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care

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• We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
• **Bio-Techne is an E-Verify Employer in the United States.**
• **All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.**
• **To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.**