Operations Manager for DTC Ecommerce brand
- company
- Enhanced Labs
- location
- Delhi, Delhi, India (remote)
- work mode
- hybrid
- posted
- 26 Jun
- **Location:**
- New Delhi, India (Hybrid – on-site but partly remote)
- **Employment Type:**
- Full-time
- **Industry:**
- Health & Wellness / Supplements / E-commerce
- **About Us**
- Enhanced Labs is an international supplement company in the bodybuilding and biohacking space. Our mission is to empower individuals to optimize their health, performance, and overall well-being through innovative, science-backed products. We are committed to delivering cutting-edge solutions that enhance physical and cognitive capabilities, enabling our customers to reach their full potential.
- With a strong digital-first approach and a growing presence in multiple markets, we are looking for a results-oriented Operations Manager to oversee and streamline our day-to-day logistics, procurement, and order fulfillment — with a strong emphasis on Shopify-based operations.
- **🎯 Role Overview**
- The
- **Operations Manager**
- will play a pivotal role in optimizing our e-commerce workflows, managing suppliers, overseeing inventory, ensuring a seamless customer delivery experience, and overseeing day-to-day operations. This role requires someone analytical, detail-oriented, and experienced in Shopify backend management, procurement, and cross-functional operations within a DTC environment.
- **Key Responsibilities**
- Oversee day-to-day e-commerce operations using Shopify, including order tracking, shipping coordination, and inventory accuracy
- Manage procurement and supply chain processes: vendor communications, POs, restocking, and demand forecasting
- Ensure timely product fulfillment by coordinating with 3PLs, warehouses, and courier partners
- Monitor and optimize inventory levels to prevent stockouts or overstock situations
- Collaborate with Marketing, Finance, and Customer Support teams to ensure smooth campaign and sales execution
- Maintain and analyze operations dashboards (orders, inventory, fulfillment times, cost per order, etc.)
- Ensure SOPs are documented, efficient, and followed across operational workflows
- Identify areas for automation, cost-saving, and efficiency improvements across systems and tools
- Coordinate with international vendors, customs brokers, and logistics providers for cross-border shipments
- **✅ Requirements & Qualifications**
- 3+ years of experience in e-commerce operations, logistics, or supply chain management
- Strong hands-on experience with Shopify, including backend operations, app integrations, and fulfillment workflows
- Solid understanding of procurement, inventory planning, and vendor management
- Experience working with 3PL providers, warehouses, and shipping platforms
- Proficiency in tools like Excel/Google Sheets, project management software and inventory platforms
- Strong analytical and organizational skills with high attention to detail
- Excellent communication skills for cross-functional coordination
- Experience in the health, wellness, or supplements industry is a plus
- **💼 What We Offer**
- Competitive salary and performance bonuses
- Flexibility through a hybrid work setup
- A passionate, collaborative team environment
- High-impact role in a mission-driven company
- Opportunities for professional growth and global exposure