Retention Marketing Producer

• We're a retention-only email and SMS agency for DTC ecommerce brands. No paid ads, no SEO, no social — just lifecycle marketing done well. We're a Klaviyo Platinum Partner and serve brands across beauty, wellness, food & beverage, and apparel. Our clients attribute 35–50% of total store revenue to email within six months of working with us.
• We're hiring a Producer to own a small book of client accounts end-to-end.
• **What this role actually is**
• You'll be the day-to-day lead on 4–6 client accounts. That means strategy, Klaviyo execution, SMS, flow architecture, campaign calendars, client communication, and reporting — all of it. You're not handing off to someone else to build. You're building.
• You'll have an Exec Sponsor behind you for escalations and strategic guidance, coordinators who handle scheduling and admin, and designers who bring creative to life. But the account lives with you. Clients know your name and trust your judgment.
• This is a full-ownership role. If you're looking for someone to tell you what to prioritize every day, this probably isn't it.
• **What you'll own**
• Lifecycle architecture — welcome, post-purchase, browse/cart abandon, winback, VIP, replenishment — built and optimized per client. Campaign calendars planned and executed. Segmentation and suppression logic maintained. Performance reviewed monthly with a real narrative, not just a number dump. Client calls run with confidence. Problems surfaced early, not after they become crises.
• **What we're looking for**
• 2+ years in retention marketing — agency-side preferred, but brand-side with real program ownership considered. Klaviyo required. Attentive or another SMS platform is a strong plus. You understand why flows matter more than campaigns and can defend that point of view in a client conversation. You know how to read performance data and make a call — not just report what happened. You're organized enough to juggle multiple clients without things slipping and honest enough to flag when they do.
• We use Asana to manage everything and Claude AI to accelerate strategy and production work. You don't need to be a power user on day one, but you do need to be curious about working smarter.
• **The honest part**
• Agency life is fast. Clients have opinions. Timelines compress. We don't pretend otherwise.

What we do offer

• a team that genuinely has each other's backs, leadership that doesn't leave you holding the hard conversations alone, and work that compounds — the things you build for clients this month are still running and earning six months from now. That matters.
• We're a fully remote team. We operate with a lot of trust and expect a lot of accountability in return.
• Full benefits - Unlimited PTO - Salary Range $65,000 - $85,000 depending on experience