Sales Director (Retail & E-commerce)
- company
- Webhouse
- location
- Greater Sydney Area, Australia
- work mode
- hybrid
- posted
- 5 Aug
- Sales / Business DevelopmentSydney, Australia (Hybrid)ContractHybrid
- **About The Role**
- As Sales Director for Retail & E-commerce at Webhouse, you'll own new business for our Retail & E-commerce segment in Australia. You'll sell custom software, AI automation, and our four-week Operational Audit to founders and operations leaders at multi-channel retail brands, e-commerce operators, and wholesale-to-retail businesses. This is a hunter role with real ownership, a clear ICP, packaged offers, and a delivery team that ships.
- What you'll do
- Own the Retail & E-commerce segment end-to-end: build the pipeline, run the sales process, and close new business.
- Originate opportunities outbound through your network, targeted outreach, industry events, and partner channels.
- Qualify, scope, and shape engagements alongside our delivery and solutions team, from first conversation through to signed agreement.
- Run discovery, present tailored solutions, and pitch our four-week Operational Audit as the first commercial step with new accounts.
- Negotiate commercials, manage procurement, and close deals at deal sizes ranging from $9k audits to $250k+ build engagements.
- Maintain a clean, accurate CRM and a forecast that the leadership team can trust.
- Feed market intelligence back into our positioning, packaging, and pricing so our offer keeps getting sharper.
- What we're looking for
- 5+ years selling technology, professional services, or operational software into the Retail & E-commerce sector in Australia.
- Proven track record consistently hitting or exceeding $1m+ annual quotas with complex, consultative deals.
- Hunter mentality: comfortable originating pipeline, not just managing inbound.
- Confident running multi-stakeholder sales cycles with owners, CFOs, and operations leaders.
- Excellent written and verbal English, with the ability to write a clean, persuasive proposal.
- Permanent right to work in Australia and able to attend the Parramatta office two to three days per week.
- Strong understanding of retail and DTC operations: inventory, fulfilment, returns, customer service, and unit economics.
- Familiarity with the platforms operators already use, including Shopify, BigCommerce, Cin7, Unleashed, Klaviyo, Gorgias, and NetSuite.
- Awareness of the operational pain points around stock accuracy, multi-warehouse logistics, marketplace integrations, and post-purchase experience.
- Nice to have
- Existing network of operators and decision makers in the segment.
- Experience selling consultative, custom-scoped engagements rather than off-the-shelf SaaS.
- Prior experience inside an agency, consultancy, or systems integrator.
- What we offer
- Full-time contractor engagement with competitive rates
- Work directly with the founder on real client outcomes
- Apply now
- Sales Director (Retail & E-commerce)
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