eg
jobs/vdb - virtual diamond boutique

Senior Manager, E-commerce Strategy & Solutions (Shopify)

company
VDB - Virtual Diamond Boutique
location
Israel
work mode
remote
posted
14 Aug
  • **Location:**
  • Remote, with meaningful overlap with Israel, India, and US working hours
  • **Reports directly to:**
  • COO/CTO
  • **Role type:**
  • Senior individual contributor with no direct reports initially
  • **About VDB**
  • Virtual Diamond Boutique (VDB) is a global technology company serving the jewelry industry. Our products help retailers, suppliers, and manufacturers manage sourcing, sales, e-commerce, inventory, and customer-facing digital experiences.
  • Shopify is a major part of VDB's growth. We build and support Shopify stores, applications, integrations, and e-commerce experiences for jewelry businesses. We are looking for a senior Shopify and e-commerce expert who can advise customers, improve business results, strengthen our solutions, and ensure the high standard of VDB's Shopify work.
  • **The Role**
  • The Senior Manager, E-commerce Strategy & Solutions will be VDB's senior Shopify and e-commerce expert. This person will own Shopify strategy, customer solution direction, business priorities, acceptance criteria, business sign-off, sales support, executive customer conversations, ongoing strategic account guidance, and VDB e-commerce standards.
  • This is not a developer-management or project-status role. We need someone who can sit with a retailer or e-commerce executive, understand the business problem, challenge assumptions, recommend the right approach, and explain technical and commercial tradeoffs clearly. The right person will combine deep Shopify expertise, technical judgment, customer consulting, and strong commercial awareness.
  • This position is being hired at the Senior Manager level. It has a clear opportunity to grow into a Director role after the person demonstrates independent customer leadership, measurable business impact, strong cross-functional influence, and consistent Shopify outcomes.
  • **Responsibilities**
  • Own VDB's Shopify and e-commerce strategy and recommended practices
  • Advise customers on Shopify, Shopify Plus, e-commerce architecture, integrations, performance, customer experience, conversion, merchandising, and technology strategy
  • Understand customer business goals and translate them into solution recommendations, requirements, priorities, acceptance criteria, and measurable outcomes
  • Direct the strategic account work of assigned Shopify customer success managers and project managers while their line management remains with Client Delivery
  • Lead executive customer conversations and serve as the senior business and technology advisor for Shopify accounts
  • Support sales calls, technical discovery, solution design, proposals, statements of work, estimates, and customer presentations
  • Determine when to use native Shopify capabilities, VDB products, third-party applications, custom applications, or external integrations
  • Ensure VDB's diamond, gemstone, jewelry, ring-building, inventory, and sales solutions are positioned and integrated appropriately
  • Define practical e-commerce standards for customer experience, performance, accessibility, SEO, analytics, security, documentation, and ongoing optimization
  • Review complex or high-risk opportunities before commitments are made to customers
  • Identify customer, scope, solution, and delivery risks early and escalate them through the Shopify operating review
  • Partner with our engineering team on technical feasibility, estimates, technical risks, and delivery readiness.
  • Partner with Client Delivery on customer health, project coordination, communication, capacity, and renewal risk
  • Improve Shopify customer satisfaction, business outcomes, delivery predictability, project profitability, and reuse across implementations
  • Reduce the COO/CTO's required involvement in routine Shopify sales, solution, and account discussions
  • **What Success Looks Like**
  • Customers receive confident, practical Shopify and e-commerce advice without depending on the COO/CTO
  • Shopify solutions improve customer business results, not only technical delivery
  • Sales receives accurate technical and commercial guidance before commitments are made
  • Requirements, priorities, and acceptance criteria are clear before development begins
  • Every Shopify project receives separate technical and business sign-off before closure
  • Project, account, and scope risks are identified early
  • CSMs, PMs, developers, and customers understand their decision and escalation paths
  • VDB's products are positioned and implemented as part of a complete customer solution
  • Shopify customer satisfaction, delivery predictability, account growth, margin, and rework trends improve
  • **Qualifications**
  • 8 or more years of experience in e-commerce technology, digital solutions, consulting, implementation, or professional services
  • 5 or more years of substantial Shopify experience, ideally including Shopify Plus and complex customer implementations
  • Strong customer-facing consulting and executive-presentation skills
  • Experience advising retailers or e-commerce businesses on strategy, technology, customer experience, conversion, integrations, and operating tradeoffs
  • Strong working knowledge of Shopify themes, Liquid, applications, APIs, webhooks, Shopify Functions, Checkout Extensibility, and modern storefront architecture
  • Practical understanding of custom applications, third-party integrations, payments, product and inventory data, analytics, performance, SEO, accessibility, and security
  • Ability to evaluate architecture and implementation quality without being the primary developer or engineering manager
  • Experience running technical discovery, defining solutions, estimating work, and contributing to proposals and statements of work
  • Strong commercial judgment, including the ability to balance customer goals, platform constraints, delivery risk, scope, timeline, and profitability
  • Excellent written and spoken English
  • High ownership, discretion, persistence, and attention to detail
  • Jewelry-industry experience is helpful but not required. A strong Shopify and e-commerce expert should be able to learn VDB's B2B SaaS products and the jewelry domain.
  • **This Role Is Not a Fit If You**
  • Have managed e-commerce marketing but lack meaningful Shopify solution and technology experience
  • Know Shopify only as a merchant administrator or theme user
  • Primarily report project status without advising customers or shaping solutions
  • Avoid difficult customer conversations about scope, tradeoffs, risks, business outcomes, or platform limitations
  • Need someone else to translate between customers and technical teams
  • Prefer executing predefined requirements over advising customers and challenging assumptions
  • **How to Apply**
  • Please submit your resume and a short response covering:
  • 1. One complex Shopify implementation you personally led or advised
  • 2. The customer's business problem and the solution you recommended
  • 3. The technical, commercial, or delivery tradeoffs you had to manage
  • 4. How you influenced developers, project managers, and customers without relying on direct authority
  • 5. The measurable customer or business result
  • Selected candidates will complete a practical case exercise based on a realistic jewelry e-commerce customer scenario.