Senior Manager, Partner Operations

• At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.This is a leadership role for someone who has built and scaled partner operations before- not just run them. You'll own the function, shape the team, and set the direction for how Klaviyo's global partner ecosystem operates at scale.
• About the Role
• Klaviyo's partner ecosystem- spanning agency, technology, and strategic alliances- is a meaningful and growing lever in our go-to-market motion. As Senior Manager of Partner Operations, you'll lead the team and infrastructure that make that ecosystem perform. You'll define how we measure partner success, design the systems that support it, and work across leadership in Sales, Marketing, Product, and CS to keep the partner motion aligned with Klaviyo's broader growth strategy.This is a high-visibility role with direct influence on partnership strategy, not just its execution. The right person brings a track record of building teams and programs in complex, fast-moving environments- and the instinct to know when to lead from the front and when to develop others to own the work.
• What You'll Own
• Team Leadership & Organizational Development
• Lead and develop a team responsible for partner operations, analytics, and program management- setting a high bar for execution and building a culture of accountability and continuous improvement.
• Serve as a thought partner and strategic advisor to VP-level partnership leaders, bringing your own point of view on priorities, tradeoffs, and long-term direction.
• Build the team and function to match Klaviyo's growth- defining roles, hiring, and developing talent to stay ahead of demand.
• Operational Strategy & Systems
• Set the strategic direction for partner operations infrastructure — including onboarding, co-selling, enablement, and lifecycle workflows — and hold the team accountable for execution.
• Define partner tiering frameworks, incentive models, and program architecture that scale without sacrificing partner experience.
• Ensure partner motions are embedded in core GTM systems and reporting alongside CS Ops, Sales Ops, and Marketing Ops.
• Champion AI-first ways of working: identify where automation and intelligent tooling can fundamentally change how the team operates.
• Insights, Planning & Executive Communication
• Own the annual planning process for the partnerships team- headcount, quota, territory design, and compensation- in close partnership with Finance and Revenue Operations.
• Define the metrics that matter for partner performance and pipeline contribution, and lead the rhythm of MBR/QBR reporting with a clear, data-driven narrative.
• Translate partner ecosystem performance into insights that shape strategic decisions at the executive level.
• Cross-Functional Leadership
• Align and influence across Sales, Marketing, Customer Success, Product, and GTM Operations- building the relationships and trust that make cross-functional programs actually land.
• Lead strategic initiatives such as new market entry, vertical expansion, and partner-led Co-marketing- from framing to execution.
• What We're Looking For
• 10+ years of experience in partner/channel operations, GTM strategy, or revenue operations in high-growth B2B SaaS- with at least 3–5 years leading teams, not just contributing to them.
• A demonstrated track record of building programs and functions, not just inheriting and optimizing them.
• Experience owning planning processes (headcount, quota, territory) and working closely with Finance and senior GTM leadership.
• Strong executive presence: you can walk into a room with a CRO or CPO and shape the conversation, not just support it.
• Deep understanding of partner program design — tiering, incentives, co-sell motions and the operational systems that underpin them (Salesforce, PRM platforms, BI tools)
• Analytically sharp and data-fluent: you build the models that inform strategy, and you know how to tell the story behind the numbers.
• Comfortable with ambiguity and proven ability to make decisions with incomplete information in a fast-moving environment.
• Genuine curiosity about AI and its role in transforming operations — you've experimented, you have a point of view, and you're ready to embed it in how your team works.
• Bachelor's degree required; MBA or equivalent experience a plus.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
• #LI-Hybrid
• #LI-BAILEY
• We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an

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• As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
• Please see the independent bias audit report covering our use of Covey hereMassachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
• In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
• Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range For US Locations:$152,000—$228,000 USDThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
• Get to Know Klaviyo
• We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
• AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
• By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
• Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

Important notice

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