Senior US E-commerce Executive
- company
- Club L London
- location
- Manchester, England, United Kingdom
- posted
- 23 Jun
- **About Us**
- Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.
- From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.
- **Key Responsibilities**
- **Collaboration & Cross Functional Partnership**
- Proactively support the team in raising and addressing trading requests while maintaining clear visibility and communication with senior leadership regarding priorities and any declines.
- Work closely with relevant stakeholders to ensure seamless execution of new site setups.
- Collaborate with the Development team to implement, test, and optimise website changes that improve conversion rate (CVR).
- Lead and manage wider cross-functional projects as required.
- **Site & Trading Execution**
- Take full ownership of assigned websites, ensuring junior team members maintain site standards and implement required updates.
- Ensure a seamless and intuitive user experience across all digital touchpoints.
- Support and mentor junior team members through competitor research, product mix analysis, and pricing strategy reviews to identify growth opportunities and performance improvements.
- **Analysis & Optimisation**
- Monitor and evaluate territory performance against targets and expectations.
- Analyse product mix and weighted availability to ensure the optimal balance that maximises revenue.
- Track customer trends to improve customer satisfaction and overall site performance.
- Focus on increasing units and orders by identifying opportunities to grow and enhance key performance indicators (KPIs).
- Use analytical tools such as PowerBI and Google Analytics (GA) to identify, implement, and measure site improvements, with a particular focus on mobile performance, customer journey optimisation, and conversion rate growth.
- Analyse KPIs including:
- Revenue (MoM / YoY)
- Average Order Value (AOV)
- Conversion Rate (CVR)
- Traffic
- Gross Profit
- Gross Margin %
- Assess the wider impact of front-end and back-end changes, providing feedback on business implications, risks, and improvement opportunities.
- Prepare and distribute daily and weekly trading performance reports for the Senior Leadership Team (SLT).
- **Leadership & Team Development**
- Provide guidance, coaching, and support to junior team members.
- Promote best practices in trading, site management, and performance analysis.
- Foster a culture of continuous improvement, accountability, and collaboration.
- Support team capability development through knowledge sharing and mentoring.
- **Skills & Experience Required**
- Strong experience in e-commerce trading
- Advanced analytical skills with experience using Google Analytics and business reporting tools.
- Proven ability to interpret data and translate insights into commercial actions.
- Strong stakeholder management and cross-functional collaboration skills.
- Experience managing website optimisation initiatives and conversion rate improvements.
- Excellent project management and organisational skills.
- Strong communication and presentation skills, including reporting to senior leadership.
- Leadership or mentoring experience preferred.
- **Key Performance Measures**
- Revenue growth
- Conversion rate (CVR)
- Average order value (AOV)
- Traffic growth and engagement
- Customer experience metrics
- Successful delivery of trading and optimisation initiatives
- Team development and capability building
- **What's on offer?**
- Annual bonus scheme
- Bi-Annual Dress Allowance
- 25 days of annual leave (plus bank holidays)
- Extra day off for your birthday
- Flexible working hours around core hours of 10-4
- Early Finish Fridays
- Cycle to work scheme
- 40% staff discount across Club L and Lavish Alice products
- Healthcare Cashplan
- Free onsite gym
- Enhanced pension contribution
- Enhanced maternity and sick pay
- Free snacks, drinks & treats
- Social events
More ecommerce jobs from Club L London
- Ecommerce Executive (Turkish Speaking), Dubai, Dubai, AE