Sr. Manager of Ecommerce & Subscription

• Hi-Altitude Brands | Health & Wellness | Remote (PST/MST Based)
• **About Hi-Altitude Brands**
• Hi-Altitude Brands, through our flagship brand, Stonehenge Health, is a fast-growing direct-to-consumer supplement company on a mission to help people live healthier, more vibrant lives. We develop premium, science-backed formulations featuring clinically studied branded ingredients that set us apart from competitors. Our products are sold through our website, Amazon, and Walmart, reaching hundreds of thousands of customers nationwide.
• We are a fully remote team that values autonomy, ownership, and results. We move fast, test constantly, and hold ourselves to high standards. If you thrive in environments where your work has a direct, measurable impact, you will fit right in.
• **Position Overview**
• We're looking for an exceptional
• **Sr. Manager of Ecommerce & Subscription**
• to join the Hi-Altitude team. In this capacity, you will own the customer journey end-to-end. You will own both the strategy and execution of our CRO (conversion rate optimization) testing roadmap to improve conversion rate, AOV, subscription adoption, and subscription churn metrics.
• You are data-obsessed, understand how to turn numbers into actionable insights, and know how to design and read a test without bias.
• This is an individual contributor role reporting to the Chief Retention Officer, with the role's scope and structure expected to evolve as the function matures.
• **Responsibilities**
• Own the CRO & Testing Roadmap:
• Design, prioritize, and execute an unbiased testing program across the site — front-end pages, landing pages, product pages, and blog content — to improve conversion rate and AOV, and know how to read the resulting data and translate it into action
• Own Subscription Retention, Churn, and

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• In ReCharge, test save tactics such as educational content and value-adds; apply strong dunning management to reduce involuntary churn; and use psychological and behavioral principles to extend billing cycles and grow subscriber lifetime value
• Work closely with our Lifecycle Marketing Manager to develop personalized communications to subscribers as well as remove subscribers from communications when relevant
• Own Pricing Strategy:
• Design and lead pricing tests to optimize margin and conversion, with final authority on test design and rollout.
• Own the AfterSell relationship
• Manage our upsell/cross-sell testing roadmap and execution to substantially increase upsell take-rates
• Maintain a working knowledge of competing vendors in the space to determine whether to evolve or switch tools
• Partner Cross-Functionally:
• Support product launches and site-wide sales initiatives alongside marketing, creative, and operations
• Partner closely with our Acquisition department to manage all landing page tests optimized to lower CAC and raise new customer ROAS
• Own Site QA:
• Proactively identify issues that need fixing and opportunities for improvement, and drive them to resolution
• **Requirements**
• 5-7 years of experience in ecommerce, subscription/retention, CRO, or growth marketing, within DTC or subscription-based consumer brands
• Hands-on experience with Shopify Plus, ReCharge, Testing tools (Convert, Optimizely, VWO) and upsell/cross sell tools
• A track record of designing, running, and interpreting statistically sound CRO and upsell tests — you know how to avoid biased test design and can defend your read of the data
• Working knowledge of dunning management and both voluntary and involuntary churn reduction tactics
• A strong point of view on pricing strategy and margin optimization, backed by test-driven reasoning
• Familiarity with the broader ecommerce/subscription tooling landscape (upsell, retention, and CRO platforms) and the judgment to evaluate build-vs-buy or vendor-switch decisions
• Comfort owning ambiguous, cross-functional work in a fast-moving, autonomous and fully remote environment
• **Why Join Us**
• A fully remote, autonomy-driven culture where your work has direct, measurable impact
• Ownership of a meaningful, high-visibility function from day one, with room to grow the role as the business scales
• A fast-moving, test-and-learn environment backed by leadership that values data over opinion
• **Compensation**
• Competitive salary range of $110,000-125,000 per year, plus bonus eligibility
• **Benefits**
• Flexible time off + 9 annual company holidays
• Your Birthday is a paid vacation day - take the day to celebrate your awesomeness!
• 100% company-paid base plan Medical, Dental, and Vision Insurance for employees
• 100% company-paid Life Insurance and Short-Term Disability Coverage
• 3% Employer contributions to 401(k) regardless of employee participation! (Free money)
• Matching Charitable Contributions up to $2,500/year
• $1,200/annual Work from Home (WFH) stipend
• Employee Recognition and Rewards Program
• Pet insurance
• Employee Product Samples and Discounts
• Professional Development Fund
• Free Calm App Subscription
• Hi-Altitude Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, welcoming environment for all.