Vendor Support Executive (Senior Operations E-commerce)

• **About the Role**
• We are seeking a detail-oriented and highly organized Vendor Support Executive to manage day-to-day vendor operations, supply chain coordination, and inventory support activities. This role serves as a key operational link between internal business teams and external vendors, ensuring smooth execution of purchase orders, timely inventory replenishment, catalog accuracy, and operational issue resolution.
• The ideal candidate will possess strong analytical skills, a customer-centric mindset, and the ability to collaborate effectively with multiple stakeholders in a fast-paced e-commerce environment.
• **Key

Responsibilities

• Vendor Operations & Coordination**
• Manage the end-to-end purchase order lifecycle, from order release to successful stock inbound at fulfillment centers.
• Act as the primary operational point of contact for assigned vendors and distributors.
• Coordinate with vendors to ensure timely order fulfilment and inventory replenishment.
• Support vendor onboarding and ongoing operational engagement.
• **Inventory & Supply Chain Support**
• Monitor inventory levels and product availability across fulfilment centres and spoke locations.
• Work closely with internal teams and vendors to minimise stock-outs and maintain healthy inventory levels.
• Support demand planning and replenishment activities to ensure business continuity.
• Track and monitor vendor fill rates, inbound compliance, and operational performance metrics.
• **Inbound Operations Management**
• Coordinate appointment scheduling and follow-ups with vendor supply chain teams.
• Ensure timely stock deliveries and minimize No Call No Show (NCNS) occurrences.
• Resolve inbound-related operational challenges in collaboration with fulfilment centre and operations teams.
• **Catalog & Master Data Support**
• Identify and resolve catalog-related issues such as product suppressions, image discrepancies, and EAN mismatches.
• Coordinate updates to product master data, including cost revisions, attribute changes, and listing corrections.
• Support new product launches and ensure timely activation of new SKUs.
• **Data Analysis & Reporting**
• Prepare and share operational reports related to inventory, stock availability, fill rates, NCNS, and vendor performance.
• Analyse operational data to identify trends, gaps, and improvement opportunities.
• Maintain accurate records and provide insights to support business decision-making.
• **Stakeholder Collaboration**
• Partner with Vendor Managers, Business Operations Teams, Fulfillment Centers, and Supply Chain stakeholders to resolve operational issues.
• Participate in regular vendor review meetings and performance discussions.
• Escalate critical issues proactively and drive timely resolution.
• **Sales & Event Support**
• Monitor product and purchase order performance during promotional events, sales campaigns, and peak business periods.
• Support inventory readiness and operational execution during high-demand periods.
• **Basic Qualifications**
• Bachelor's degree in Business Administration, Commerce, Operations, Supply Chain, Engineering, or a related field.
• **4+ years of experience** in vendor operations, business operations, supply chain, procurement, customer support, or e-commerce operations.
• Experience handling large datasets and making data-driven decisions.
• Basic understanding of procurement processes, inventory management, and supply chain operations.
• Prior experience in E-commerce, Retail, FMCG, Consumer Electronics, or related industries is preferred.
• **Required

Skills & competencies

• Analytical & Technical Skills**
• Advanced proficiency in Microsoft Excel and MS Office Suite.
• Strong analytical and problem-solving abilities.
• Ability to work with large datasets and generate actionable insights.
• Understanding of inventory and supply chain performance metrics.
• **Communication & Collaboration**
• Strong written and verbal communication skills.
• Excellent stakeholder management and coordination abilities.
• Ability to build effective working relationships with internal and external partners.
• **Execution & Ownership**
• Strong organizational and time-management skills.
• Ability to manage multiple priorities simultaneously in a dynamic environment.
• High attention to detail and commitment to operational excellence.
• Self-driven with a strong sense of ownership and accountability.
• **What Success Looks Like**
• Consistent product availability and inventory health.
• Timely and accurate purchase order execution.
• Improved vendor compliance and operational efficiency.
• Reduced inbound and catalog-related issues.
• Strong vendor relationships and stakeholder satisfaction.
• Effective use of data to drive operational improvements and business outcomes.
• Pay: ₹600,000.00 - ₹1,000,000.00 per year

Benefits

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Ability to commute/relocate:
• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
• Education:
• Master's (Required)

Experience

• Vendor support: 4 years (Preferred)
• Business Operations: 4 years (Required)
• Location:
• Bengaluru, Karnataka (Required)
• Work Location: In person