Alhena AI

• SKU-level tracking of brand mentions in ChatGPT, Gemini and Perplexity
• Agents cancel orders, process returns and hand off to human agents
• Helpdesk integrations include Zendesk, Gorgias, Intercom, Freshdesk, Gladly and Kustomer
• Voice AI works over phone and SIP lines, 90+ languages
• Free plan at 25 conversations, then $199, $499 and $999 monthly tiers
• Overage billed at $1.20 per credit above the monthly allocation
• Published by Helix3 Labs, Inc., previously named Gleen

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

1. Shopify apparel brand handling support through Gorgias

   Routine order and sizing questions arriving across web chat and email

   Intended outcomeAlhena answers from store data, processes returns or cancellations, and escalates other tickets to agents with context

2. Salesforce Commerce Cloud beauty brand

   Shoppers describe what they want in natural language on product pages

   Intended outcomeThe shopping assistant recommends products from the catalogue, adds FAQs on product pages and suggests bundles

3. WooCommerce home furnishing store tracking AI search referrals

   Checking whether products are cited when shoppers ask AI assistants for recommendations

   Intended outcomeThe AI visibility module reports which SKUs appear across monitored engines and supplies content optimisation credits and competitor benchmarks

Business size

Any stagePlans run from a free 25-conversation tier through $199, $499 and $999 monthly tiers to custom enterprise pricing with unlimited conversations.

Vendor targets

Agencies, Dtc brands, Enterprise, Retailers, Shopify merchantsAs stated on the vendor's product page.

As published by the vendor. Prices change, so confirm on the vendor's site before buying.

Model

Paid

Try before buying

Free trial

• AI VisibilityCategory→