Alhena operates as a single agent layer across three workflows ecommerce teams usually buy separately: getting cited inside ChatGPT and Perplexice answers, personalizing on-site product discovery, and resolving support tickets through Zendesk or Gorgias. It targets Shopify and Salesforce Commerce brands that want one system learning from catalog, shopper behavior, and CX history rather than stitching together a GEO tool, a search vendor, and a helpdesk bot with conflicting context.
> pick this if
Pick this if you're a Shopify or Salesforce Commerce brand trying to collapse GEO, on-site search, and tier-1 CX into one vendor with shared shopper context rather than three point tools.
> look elsewhere if
Look elsewhere if you're on BigCommerce, commercetools, or a custom stack, need deep merchandising controls from a dedicated search vendor like Algolia or Constructor, or require MCP-native integration with internal agent frameworks.
> what it does for ecommerce
- Surfaces brand and products inside ChatGPT, Perplexity, and Gemini results
- Runs personalized product discovery across storefront search and recommendations
- Handles tier-1 support tickets through Zendesk, Gorgias, and Intercom
- Syncs shopper context with Klaviyo for email and lifecycle triggers
- Deploys on Shopify and Salesforce Commerce without custom middleware
> how you'd use it
- Shopify Plus apparel brand, $20M–$60M GMV, 3-person ecom team with outsourced CXReplacing a separate site search app, a Gorgias macro bot, and an agency-run GEO retainer with one agent that reads the same catalog and order data across discovery, answers, and tickets→ Consolidates 3 line items into one contract, deflects 40–55% of tier-1 tickets, and starts appearing in ChatGPT product queries within 60–90 days
- Salesforce Commerce Cloud beauty brand, $80M+ GMV, 10+ digital and CX staffLayering Alhena over SFCC for guided discovery on PDPs and category pages while piping shopper intent into Klaviyo flows and Zendesk handoffs→ Lifts on-site conversion on assisted sessions and gives CX agents prior shopping context inside the ticket, cutting average handle time
- DTC home goods brand, $5M–$15M GMV, founder plus 2 marketersWants visibility in AI answer engines before competitors lock in citations, without hiring a GEO specialist or running a separate schema project→ Gets brand and SKUs surfaced in Perplexity and ChatGPT shopping responses while the same agent handles WISMO and sizing questions in Gorgias