E-commerce & Sales Operations Specialist
- company
- JOOLA
- location
- Seoul, South Korea
- posted
- 29 Jun
- We’re looking for a Sales and E-Commerce Operations Specialist to help build and scale our Korea business as we expand further into e-commerce and direct-to-consumer growth.
- This is not a routine back-office sales support role. The Korea market is entering a new stage, with growing B2B channels, expanding online platforms, and more opportunities to build a sharper commercial operating engine. You will be close to the action, working across sales, e-commerce, inventory, logistics, and reporting to make sure the business can move fast without losing control.
- You will work closely with the Sales Manager, logistics partners, e-commerce platforms, and regional stakeholders to keep operations tight, solve issues quickly, and support the growth of an international sporting goods brand in Korea.
- **Key Responsibilities**
- **1. B2B Sales Operations**
- Own day-to-day processing and tracking of dealer, distributor, and institutional orders
- Manage end-to-end order processing, fulfilment tracking, and issue resolution
- Coordinate with logistics partners to ensure timely and accurate delivery
- Maintain accurate records of orders, invoices, shipments, and deliveries
- Monitor order accuracy, fulfilment timelines, and recurring escalation issues
- Help build stronger operating discipline as the B2B business scales
- **2. D2C E-Commerce Operations**
- Support the growth of our direct-to-consumer business across e-commerce platforms
- Maintain product listings, pricing, product information, and SKU availability
- Ensure platform inventory is aligned with backend system records
- Support online promotions, product launches, and campaign execution
- Track priority products and flag listing or stock issues early
- Help improve the customer journey by ensuring product pages and operations are accurate and reliable
- **3. Inventory Tracking & Logistics Coordination**
- Track inventory levels across B2B and D2C channels
- Proactively flag low-stock, excess-stock, and allocation risks
- Coordinate inbound and outbound movements with logistics partners
- Maintain strong system-to-physical inventory accuracy
- Support timely inventory reporting for Korea and APAC stakeholders
- Help keep inventory visible, accurate, and commercially useful across channels
- **4. Sales Reporting & Data Management**
- Prepare regular sales, order, inventory, and fulfilment reports
- Maintain structured and accurate datasets across platforms and systems
- Support ad-hoc reporting requests from Korea and regional stakeholders
- Help identify trends, gaps, and operational bottlenecks through data
- Ensure reporting cycles are accurate, timely, and useful for commercial decisions
- **5. Cross-Functional Execution**
- Work closely with Sales, Marketing, and Logistics teams to execute campaigns and launches
- Liaise with domestic logistics partners to resolve delivery and fulfilment issues
- Support smooth operational execution during product drops, promotions, and peak periods
- Reduce bottlenecks through disciplined follow-up and clear communication
- Help build scalable processes for a fast-growing Korea business
- **What We’re Looking For**
- Minimally 4+ years of experience in Sales Operations, E-Commerce Operations, Commercial Operations, or related roles
- Strong Excel skills and comfort working with operational data
- High attention to detail and strong execution discipline
- Ability to manage multiple priorities in a fast-moving environment
- Comfortable working hands-on across sales, inventory, logistics, and platform operations
- Good English communication skills
- Experience in sports, sporting goods, consumer goods, or lifestyle brands is a plus
- Exposure to D2C brand e-commerce operations is advantageous
- Experience using ERP, OMS, e-commerce platforms, or inventory management systems is preferred
- **Why This Role**
- Be part of building and scaling the Korea business, not just maintaining existing processes
- Take clear ownership over commercial operations in a growing market
- Gain direct exposure to both B2B sales channels and D2C e-commerce expansion
- Work hands-on across launches, campaigns, inventory, fulfilment, and reporting
- Help shape operating rhythms, processes, and execution standards as the business grows
- Get regional exposure within an international sporting goods brand
- Play a role close to the commercial engine, with real impact on growth, customer experience, and execution quality