eCommerce Merchandising Manager

• The eCommerce Merchandising Manager will be responsible for optimizing digital product presentation and endless aisle assortment for two websites. This role focuses on driving sales through effective merchandising strategies, product assortment, and customer engagement. The manager collaborates with various teams to create a seamless shopping experience that attracts and retains customers.
• Make a meaningful impact and drive positive change in the lives of our customers and the communities we serve
• Partner with the merchandising, creative and web development teams to deliver the best customer experience online
• Define a best-in-class process for new product delivery and go to market new product launches
• Propose in-season updates to merchandising and retention marketing plans that reflect inventory positions and product mix
• Assort products into the site taxonomy, optimize conversion, page views & add to cart
• Generate reports and present findings to stakeholders, highlighting key performance indicators and opportunities for merchandising optimization
• Maintain and update site taxonomy based on seasonal collections and new product categories. Determine appropriate refinements to include on product listing pages
• Monitor customer product reviews for any risk or opportunities
• Provide guidance, support, and mentorship to your team
• Analyze sales trends and customer preferences to make informed decisions on product selection.
• Develop and implement merchandising banner placement strategies for the eCommerce site, including product placement, imagery, and promotional banners
• Use analytics tools to track key performance indicators (KPIs), such as conversion rates, average order value, and customer engagement
• Generate reports to assess the effectiveness of merchandising strategies and identify areas for improvement.
• Work closely with marketing, sales, and customer service teams to align merchandising efforts with overall business objectives.
• Stay informed about market trends, competitor activities, and emerging technologies that could impact eCommerce merchandising
• Work alongside a team of talented professionals who are passionate about their work and strive for excellence every day.
• Be a leader who will inspire and mentor your team to reach new heights.
• Create a supportive and empowering work environment for your team.
• Lead and drive impactful projects that directly contribute to success and growth.
• Play a pivotal role in shaping the strategic direction and making a tangible difference.
• Act as a trusted internal partner across departments to collaborate on initiatives projecting positive business outcomes.
• Work on high-visibility initiatives that allow you to showcase your skills and expertise to both internal and external stakeholders.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Perform other duties as assigned.

Required skills

• At least 7 years of ecommerce merchandising and buying experience and a bachelor’s degree or equivalent combination of experience and education.
• Proficiency with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn internal PIM System, Google Analytics, or similar.
• Comfortable navigating computer systems and software to assist customers or manage tasks.
• Excellent verbal and written interpersonal and communication skills.
• Proven experience in effectively supervising and leading a diverse team, guiding them toward achieving department goals and objectives.
• Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
• Strong decision-making and problem-solving skills to address challenges and make effective leadership decisions.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Experience in presenting information to individuals or groups in a clear, engaging, and persuasive manner.
• Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively.
• Ability to effectively resolve conflicts and address challenges that may arise in relationships.
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
• Effectively articulate expectations, requirements, and boundaries while actively listing to other’s perspectives.
• Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
• Proficiency in time management, including the ability to effectively plan, schedule, and allocate resources to meet objectives.
• Proven track record of meeting or exceeding deadlines, with a commitment to delivering results within specified timeframes.
• Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs.
• Demonstrated willingness to take on new responsibilities, tasks, and projects demonstrating a proactive approach to learning and growth.
• Proven track record of successfully adapting to new environments, responsibilities, and tasks.
• Demonstrated willingness to take on new responsibilities, tasks, and projects demonstrating a proactive approach to learning and growth.
• Ability to make decisions with confidence, even in uncertain or ambiguous situations.
• Ability to prioritize tasks and allocate resources efficiently.
• Strong communication and persuasive skills to negotiate and influence stakeholders’ at various levels in the organization.
• Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.