Ecommerce Operations Specialist
- company
- Clarks
- location
- Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia (remote)
- work mode
- remote
- posted
- 29 Jun
- **Ecommerce Operations Specialist (Kuala Lumpur)**
- At Clarks, we’re looking for an
- **Ecommerce Operations Specialist**
- to join our Kuala Lumpur team and take ownership of how our online orders flow from checkout through to delivery and returns.
- This is a hands-on role at the heart of our ecommerce operation — ideal for someone who enjoys solving problems, working cross-functionally, and keeping things moving in a fast-paced, international environment.
- **The role**
- You’ll be responsible for ensuring the smooth end-to-end flow of ecommerce orders across systems, warehouse operations, and customer touchpoints.
- From resolving stuck orders to working through payment or returns issues, you’ll play a key role in maintaining performance and improving the customer experience across global markets.
- **What you’ll be doing**
- Monitor and manage ecommerce orders end-to-end (checkout → OMS → DC → delivery → returns)
- Identify and troubleshoot operational issues such as failed payments, stuck orders, or fulfilment delays
- Work closely with IT to raise and manage tickets, ensuring issues are resolved quickly
- Partner with distribution centre teams to maintain smooth fulfilment and dispatch
- Track and manage orders outside SLA, minimising customer impact
- Support resolution of incidents (e.g. checkout/payment issues, returns platform outages)
- Continuously improve processes across order management and fulfilment
- **What we’re looking for**
- Experience in
- **ecommerce operations, order management, or fulfilment**
- Strong understanding of
- **order flow, OMS and ERP systems**
- Comfortable working with IT teams to diagnose and resolve system-related issues
- A proactive, problem-solving mindset with a strong
- **sense of urgency and ownership**
- Confidence to challenge and push for resolution where needed
- What this role is
- A hands-on, operational role focused on keeping ecommerce running smoothly
- Strong exposure to fulfilment, systems, and real-time problem solving
- **Why Join Clarks?**
- Clarks is one of the world’s leading footwear brands, combining
- **over 200 years of craftsmanship and innovation**
- with a strong focus on the future of retail and digital.
- At Clarks, we’re proud of our
- **collaborative and inclusive culture**
- where people are empowered to bring new ideas, challenge the status quo, and make a real impact.
- In our Kuala Lumpur hub, you’ll be part of a
- **growing global team**
- working on meaningful projects that shape how we connect with customers and partners worldwide.
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