eCommerce Success Lead
- company
- LION Digital
- location
- Australia (remote)
- work mode
- remote
- posted
- 25 May
- We're not looking for someone to manage our clients. We're looking for someone our clients can't imagine operating without.
- LION Digital is a premium eCommerce agency. Our clients are scaling brands that need more than a point of contact - they need a strategic partner who treats their revenue like it's their own, spots what's not working before anyone asks, and has a plan ready before the call ends.
- **What this role actually is**
- You'll own the full eCommerce strategy for a portfolio of clients - growth plans, channel integration, testing roadmaps, promotional calendars, and performance reporting. You're not managing accounts. You're growing businesses. There's a difference, and you already know it.
- This role is not for you if you're most comfortable in QBRs, prefer managing relationships over diagnosing problems, or need someone else to tell you what to optimise.
- **Key Responsibilities**
- Client Relationship Management – Act as the primary point of contact for key clients, fostering long-term relationships and ensuring client satisfaction.
- Strategic Oversight – Develop and implement client success strategies that align with business goals and drive measurable results.
- Team Leadership – Lead, mentor, and develop the Client Success team to enhance performance, efficiency, and service delivery.
- Performance Monitoring – Oversee client account performance, ensuring campaign effectiveness and proactively identifying opportunities for optimisation.
- Retention & Growth – Drive client retention and expansion efforts by identifying upsell and cross-sell opportunities.
- Process Optimisation – Establish best practices, workflows, and frameworks to enhance client success and operational efficiency.
- Reporting & Insights – Provide strategic insights and recommendations to clients based on campaign performance, data analysis, and industry trends.
- Collaboration – Work closely with internal teams, including SEO, paid media, and development teams, to ensure seamless execution of client strategies.
- Client Advocacy – Act as the voice of the client within the agency, ensuring their needs and goals are understood and met.
- **The profile we're hiring**
- You're commercially analytical - you love numbers and know how to use them to make a case, not just fill a report.
- You have deep Shopify and eCommerce fluency - you understand the platform, the customer journey, and the levers that move revenue.
- You can translate data into action. Not "here's what happened." More like "here's why, here's what we're changing, here's what we expect."
- You've grown brands before. You know what it took.
- **About LION Digital**
- LION Digital is a premium eCommerce agency specialising in SEO, SEM, Meta, Email, and Web Development. We build and execute performance marketing strategies that drive measurable growth - from scaling startups to established retail brands across Australia and globally.
- We've worked with brands including R.M. Williams, Helly Hansen, Nutrition Warehouse, Chempro, Taylors Wines, and Havaianas - a track record built across fashion, health, retail, and lifestyle.
- We don't want a cover letter that tells us you're passionate about digital marketing. We want to know what you've built, what broke, and what you learned.
- Tell us about a brand you've grown. Walk us through a test you ran. Show us how you think - not just what you've done.
- Apply now and be a key part of LION Digital’s success.