Senior eCommerce Account Manager
- company
- LION Digital
- location
- Australia (remote)
- work mode
- remote
- posted
- 9 Jun
- Your client's ROAS is slipping. CAC is creeping up. MER is off.
- Most account managers send an update.
- You already know what's wrong - and you're two steps into fixing it.
- LION Digital is a premium eCommerce agency. Our clients are scaling brands that need more than a point of contact - they need a strategic partner who treats their revenue like it's their own, spots what's not working before anyone asks, and has a plan ready before the call ends.
- **What this role actually is**
- We're looking for a Senior eCommerce Account Manager to join our Client Success team.
- You'll work closely with our Channel Leads to manage a portfolio of eCommerce clients, drive multichannel strategy, and make sure performance is always moving in the right direction.
- This isn't a relationship maintenance role. It's a commercial one - you're accountable for client growth, retention, and the quality of everything we deliver.
- **What you'll own**
- → A portfolio of eCommerce clients across SEO, SEM, Meta, Email and Web
- → Onboarding new clients in partnership with Channel Leads
- → Regular performance reviews - not status updates, but strategic conversations that drive next actions
- → A 360 view of performance across your accounts - you know what's working, what isn't, and why → Internal team coordination to keep delivery sharp and prioritised
- → Proactively identifying growth opportunities within your portfolio and making the case for them → Sharing eCommerce and retail trends with clients before they have to ask
- → AI tools as a core part of how you work, not an afterthought
- **What we're looking for**
- → 5+ years of agency experience managing eCommerce clients
- → Real working knowledge of multichannel digital - MER, CAC, ROAS aren't acronyms to you, they're how you think
- → Hands-on experience across at least two of: SEO, SEM, Meta, Email, or Shopify
- → Strong commercial instinct - you spot growth opportunities and know how to act on them
- → You turn data into a clear point of view - and you know how to land it with a client.
- → Someone who takes ownership without being asked to
- **This role isn't for you if:**
- → You treat client calls as status updates
- → You need direction to know what to prioritise
- → You haven't worked in or around eCommerce brands
- → You're not curious about how AI is changing agency work
- **What's in it for you**
- → Fully remote - Australia-based
- → Competitive base + super + performance incentive
- → Real career growth in a team that's scaling
- → Work with some of Australia's leading eCommerce brands
- → A collaborative team with a hands-on culture
- **About LION Digital**
- LION Digital is a premium eCommerce agency specialising in SEO, SEM, Meta, Email, and Web Development. We build and execute performance marketing strategies that drive measurable growth - from scaling startups to established retail brands across Australia and globally.
- We've worked with brands including R.M. Williams, Helly Hansen, Nutrition Warehouse, Chempro, Taylors Wines, and Havaianas - a track record built across fashion, health, retail, and lifestyle.
- We don't want a cover letter that tells us you're passionate about digital marketing. We want to know what you've built, what broke, and what you learned.
- Tell us about a brand you've grown. Walk us through a test you ran. Show us how you think - not just what you've done.
- Apply now and be a key part of LION Digital’s success.