Merchant Success Manager - eCommerce
- company
- Worldpay
- location
- Cambridge, England, United Kingdom
- posted
- 25 Jun
- Global Payments is launching a premium eCommerce growth and optimisation service to help merchants improve payments performance and unlock additional revenue. We’re looking for a
- **Merchant Success Manager – eCommerce**
- to own the experience and outcomes for merchants enrolled in this paid service.
- This role is all about
- **delivering value**
- You’ll work closely with merchants to understand their goals, coordinate expert teams, and ensure payments optimisation initiatives translate into real commercial results.
- **What You’ll Do**
- Sell and support sales of Global Payment's new Professional Service offering
- Act as the main point of contact for merchants using our paid eCommerce growth services.
- Own merchant outcomes, success plans, and ongoing service delivery.
- Coordinate technical and optimisation activity across specialist teams.
- Lead regular merchant reviews focused on performance, value delivered, and next opportunities.
- Ensure merchants benefit fully from enhanced SLAs, reporting tools, and premium fraud solutions.
- Identify risks early and keep merchants on track to achieve their objectives.
- Demonstrate the value of the service through clear outcomes and results.
- **What Success Looks Like**
- Merchants seeing measurable improvements in payments performance
- Strong merchant satisfaction and retention of paid services
- Clear delivery of value against agreed success metrics
- Effective coordination across growth and technical teams
- **What You Bring**
- Experience in customer success, professional services, or complex account management
- Strong communication skills and confidence working with senior merchant stakeholders
- Commercial mindset with a focus on outcomes and ROI
- Ability to navigate technical and commercial conversations
- Organised, proactive, and comfortable working cross‑functionally
- Interest in eCommerce, payments, and digital commerce optimisation
- **Why join Global Payments**
- Be part of a new, premium eCommerce services offering
- Work directly with merchants to deliver real revenue impact
- Collaborate with experts in payments, technology, and optimisation
- Help shape how eCommerce success is delivered at scale
- **What We Offer You**
- A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities
- A modern and flexible work environment and a dedicated, motivated, and supportive team
- Time to support charities and give back to your community
- A fantastic range of benefits designed to help support your lifestyle and well-being
- #IND2025
- #INDTECH2025
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