Retail E-Commerce Processor - LaPorte - FT

• # ***Job Objective:***
• To receive and sort donations, identifying items suitable for E-Commerce and E-Books, accurately entering product information into the system, and preparing items for shipment to be sold in the online store***.*** This position reports to the Store Manager who evaluates performance annually.
• In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
• ## ***Essential Job Functions:***
• Receive, inspect, and sort donations to determine suitability for E-Commerce and E-Books, ensuring quality and compliance with store guidelines.
• Properly document, package, and ship items to the E-Commerce/E-Books department, following established procedures for tracking and inventory management.
• Maintain regular communication with management and supervisors to address E-Commerce needs, updates, and any process improvements.
• Adhere to the "Do Not Send List" and all related guidelines to ensure only appropriate items are selected for online sales.
• Develop a basic understanding of market trends and best-selling items on E-Commerce platforms to enhance item selection and profitability.
• Monitor and manage inventory to ensure high-quality, sellable products are processed and listed for online sales in a timely manner.
• Pack and ship online orders accurately and efficiently, following all E-Commerce Department instructions and shipping guidelines.
• Assist with accepting in-person donations and step in to support Drive-Thru Ambassador duties when needed.
• Provide guidance and oversight to E-Book employees as needed, ensuring tasks are completed correctly and efficiently.
• Train store employees on how to identify valuable or high-demand items suitable for E-Commerce, fostering a more effective selection process.
• Other duties as assigned by supervisor.
• ## ***Required Education and Skills:***
• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.
• Knowledge of E-Commerce platforms such as ShopGoodwill, Amazon, eBay, and

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• Proficiency in Microsoft Excel and inventory management software.
• ## ***Qualifications:***
• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to effectively and safely use standard office and light industrial equipment.