Senior E-commerce Manager
- company
- Nothing
- location
- London Area, United Kingdom
- work mode
- onsite
- posted
- 13 Aug
- **About Nothing**
- Founded in London in 2020, Nothing is building a different kind of technology company — one that brings together the best of British design, brand building, and entrepreneurship with world-class global engineering and supply chain capabilities.
- From smartphones and audio products to AI-driven experiences, we create technology that looks better, feels different, and delivers exceptional value. Our mission is simple: to inspire human creativity by making tech fun.
- At Nothing, design, emotion, and human creativity sit at the center of everything we do — not only in our products, but also in how we communicate, build culture, and connect with users around the world.
- In just a few years, we’ve grown from an ambitious startup into a global challenger brand, now present in 40+ markets with millions of users worldwide. Backed by leading investors including GV, EQT Ventures, and C Ventures, alongside industry leaders such as Tony Fadell, Casey Neistat, and Kevin Lin, we continue to redefine what a modern consumer technology brand can be.
- **About the Team**
- DTC at Nothing is where the brand meets the bottom line. We run direct commerce globally, owning the customer from first click to repeat purchase.
- Our site is the ultimate destination for the brand, the one place customers experience Nothing on our terms, and it has to sell as well as it tells the story.
- The US is one of our priority markets, and we're bringing in a dedicated commercial owner to trade it day to day and shape the rhythm from the ground up. That's the next chapter for the market: revenue, conversion and AOV at the centre, a weekly trading cadence built from scratch, and a relentless search for the next point of growth.
- **What You'll Do**
- Manage day-to-day operations of Nothing.tech in the US and own site performance against target with revenue, conversion rate and AOV as the headline metrics
- Own the US trade calendar end-to-end: product launches, promotions and peak moments, partnering with cross-functional teams including CRM, Paid, Marketing to ensure timely, relevant campaigns that drive engagement and commercial performance
- Drive incremental revenue growth by leading the strategy and execution of trading tactics and initiatives for Nothing.tech, in collaboration with the Ecommerce Director and the tech and design teams
- Monitor, own and optimise on-site conversion path and customer experience by collaborating with Tech, Analytics and Marketing to resolve friction points and develop new functionalities, contributing to improvements in conversion and user satisfaction
- Run the weekly trading cadence: interrogate the numbers and build mitigation plans to close any gap to plan, using data to prioritise roadmap elements
- Forecast US trading with the Ecommerce Director and report performance with a clear read on what's driving it and what to do next
- **What We're Looking For**
- Five or more years running ecommerce trading at scale; DTC, consumer tech or a high-growth product-led business
- Hands-on US ecommerce experience is essential: you know how the US market trades, converts and promotes
- Comfortable in the data yourself: you build the trading report, read the funnel and turn findings into decisions
- Commercial fluency: you think in revenue, CR, AOV and contribution margin with sessions and bounce rate being diagnostics
- A cross-functional operator: you can brief, align and hold teams you don't own to a deadline and a standard
- You've worked somewhere the playbook didn't exist yet and you built it; you make decisions with incomplete information and bring structure where there isn't any
- A bias for shipping: you'd rather get something live and iterate than wait for a perfect brief
- Brand and design sensibility on top, with hands-on Shopify and GA4 experience
- **How We Work**
- **Location:**
- London (Kings Cross)
- **Working Pattern:**
- This is a full-time, in-office role (5 days a week). We move fast, and that means being physically present. We design flexibility around personal needs, but we focus on the magic that sparks when we're all in the same room.
- **Commute:**
- We ask that you live within a 60-minute commute of your home office location.
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