Customer Experience Specialist - eCommerce
- company
- Lifely
- location
- Davao, Philippines (remote)
- work mode
- remote
- posted
- 10 Jul
- Join Lifely as a full-time **Customer Experience Specialist - eCommerce**. In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business.
- **What you'll be doing**
- Respond to customer inquiries and complaints via phone, email and live chat channels
- Troubleshoot product or order issues and provide solutions to ensure a positive customer experience
- Process customer returns, exchanges and refunds in a timely manner
- Assist with product research and provide recommendations to customers
- Identify customer trends and pain points to help improve our operations and service
- Contribute to the continuous improvement of our customer service processes and procedures
- Work during Australian business hours to align with customer needs
- **About us**
- Lifely is a leading eCommerce company specialising in innovative home and lifestyle products. With a strong presence in Australia and expanding globally, we are committed to providing our customers with exceptional products and services. Our diverse and talented team is passionate about creating a positive impact on the lives of our customers.
- Apply now to become our next **Customer Experience Specialist - eCommerce**
- ### Requirements
- **What we're looking for**
- 3+ years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment
- Prior hands-on experience with returns, exchanges, refunds, and order issue resolution
- Experience handling customer support through phone, email, or live chat
- Strong communication and interpersonal skills with the ability to build rapport with customers
- Business-fluent English to effectively communicate with customers
- Experience with customer service or helpdesk software (e.g., Gorgias, Zendesk, Freshdesk, or a similar CRM/helpdesk tool)
- Experience with Shopify or other eCommerce platforms for customer support functions
- Availability during Australian business hours and US business hours
- ### Benefits
- **What we offer**
- Competitive salary
- Comprehensive healthcare and insurance benefits
- Opportunities for career development and advancement
- Work from Home role
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